missindependent
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Q: Wifi randomly disconnecting, then won't let me reconnect and sometimes the wifi isn't even there to connect too.

Hi

 

Recently I have been having problems with my wifi on my iPhone 5. It used to work perfectly fine up until last month. I haven't dropped my phone or anything like that. Sometimes my wifi works great, but other times it doesn't. It will be connected, but won't load up the Internet or any of my Internet based apps eg Facebook twitter etc. so I'll turn off my wifi, wait a few seconds and try to reconnect. It'll either not even show the wifi that we use, or any other wifi that normally shows up, or it will show our wifi, but says it is unable too connect after a few seconds.

 

I've tried turning my phone on and off, I've tried taking the gel case off my phone. I've tried everything I can possibly think of. The most annoying thing is that I won't have even moved from where I'm sitting, or moved the phone but these problems still happen so it's not like I'm out of the wifi range or anything.

I thought it could be the wifi itself but my boyfriend hasn't had any of these problems at all.

Is there anything anyone can think of to help?

 

Knowing my luck when I go into an apple shop it'll magically start working again!!

iPhone 5, iOS 6.1.4

Posted on Sep 15, 2013 1:30 PM

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missindependent

Q: Wifi randomly disconnecting, then won't let me reconnect and sometimes the wifi isn't even there to connect too.

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  • by sterling r,

    sterling r sterling r Sep 17, 2013 11:34 AM in response to missindependent
    Community Specialists
    Sep 17, 2013 11:34 AM in response to missindependent

    Hello MissIndependent,

     

    Thank you for using Apple Support Communities!
    Sounds like the wifi is acting a bit odd. I would recommend troubleshooting with these steps from the article named:

    iOS: Troubleshooting Wi-Fi networks and connections

    http://support.apple.com/kb/TS1398

    1. Be sure that you are in range of your Wi-Fi router (access point).
    2. Tap Settings > Wi-Fi and turn Wi-Fi off and then on again.
    3. Confirm that your Wi-Fi router and Cable or DSL modem are connected to power, turned on, and indicate that they are connected to the Internet.
      • If not, refer to your network administrator or ISP for assistance.
    4. Restart your iOS device.
    5. Tap Settings > Wi-Fi and locate the Wi-Fi network to which you are connected. Then tap > and Forget this Network. Try to connect to your desired Wi-Fi network again.
      • Note: You will need to enter your Wi-Fi password again if your desired network requires one.
    6. Turn your Wi-Fi router off and then on again2. If your ISP also provides cable or phone service, check with them before attempting this step to avoid interruption of service.
    7. Update your device to the latest version of software.
    8. Update your Wi-Fi router to the latest firmware2.
      • For AirPort Base Stations, see this article for information about firmware updates.

     

    And if needed I would next recommend the steps toward the bottom in this section:

     

    Unable to locate a Wi-Fi network

    • Check to see if the network is available by tapping Settings > Wi-Fi and choosing from the available networks listed there.
      • Note: It may take a few seconds for the Wi-Fi network name to appear.
    • Move closer to your wireless router ( access point) and attempt to locate the Wi-Fi network again.
    • If you do not see the network you would like to join, you may be attempting to connect to a hidden network. Learn how to join a hidden network.
    • Supported Wi-Fi configurations vary by iOS device model. Find out which standards your device supports3.
    • Reset network settings by tapping Settings > General > Reset > Reset Network Settings.
      • Note: This will reset all network settings including: previously connected Wi-Fi networks and passwords, recently used Bluetooth accessories, VPN and APN settings.

     

    Regards,

    Sterling