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iTunes can't locate the songs that I bought from the iTunes store on my new computer

I just got a new computer today and I backed up all my songs from old computer onto an external hard drive. When I sent my songs over onto my new computer and freshly downloaded iTunes, the songs that I actually purchased from the iTunes store won't play. It says that the item cannot be located.

Windows 8

Posted on Sep 15, 2013 5:50 PM

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1 reply

Sep 18, 2013 8:28 AM in response to brandma4

Hello, brandma4.


More than likely iTunes was set to read the media on the external drive. If this is the case and the drive is not connected when attempting to play music, you will receive these alerts. The other possibly is that iTunes is not directed to where you placed the media on the computer. Here are the best troubleshooting articles that direct you on how to correct this issue.


iTunes: Back up your iTunes library by copying to an external hard drive

http://support.apple.com/kb/HT1751


iTunes: How to move your music to a new computer

http://support.apple.com/kb/HT4527


Cheers,


Jason H.

iTunes can't locate the songs that I bought from the iTunes store on my new computer

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