4 Replies Latest reply: Oct 12, 2013 8:52 PM by AmeliaAT
Tleighanna Level 1 (0 points)

So I have had this problem for a while now and it continues to bug me. iTunes works perfectally fine when listening to music or updating my iPod, but when I try to play podcast, movies, TV shows or any videos i have, then the whole program freezes. The only way to get out of the program is to CTRL+ALT+Delete it  and force exit it though task manager.


I am able to watch podcast, movies, tv shows or trailer on my ipod and on other computers but not on my own, personal laptop. Everything on my laptop is up to date as well as all the programs I have. I have more then enought memory. I have run updates and system checks and done just about everything I can to get this fixed but nothing has worked.


My laptop has Windows 7, with a  AMD A8-4500M APU with Radeon(tm) HD Graphics 1.90 GHz [Processor]

6.00GB (5.47 GB usable)


I have tried looking up answers to this problem but even if i find an answer it may be from a few years ago. I would really an answer which will work because I don't have the money to go an take my laptop in or to get somebody else to fix it for me.


If anybody has any answers or links to sites/pages which may be helpful, i would be grateful for the help.

iTunes, Windows 7