I can't get safari to open.. keeps saying safari quit unexpectedly..I restarted, unplugged the pc and modem and still won't work
iMac, Mac OS X (10.7.5)
Hold a Shift key while launching Safari.
shift key didn't work, I'm on my daughter laptop..been unable to open safari on my desktop since last night..every time a try a popup says safari quit unexpectedly...this report will be sent to Apple automatically..
but how do I get help?
The next time Safari crashes, copy and paste the entire report in your Reply. That should reveal the problem.
and I did read the link about add ons...but I don't even know how to find them much less remove them lol
it's not working now, I'm on my daughter's laptop
Ok... but we need that report to help you.
any advice how to get it to you?
Have her sign in to Apple Support Communities then post a copy of the crash report.
From: lee ann ruiz
Date: September 16, 2013 11:02:10 AM PDT
To: Haylee Ruiz
Process: Safari [828]
Path: /Applications/Safari.app/Contents/MacOS/Safari
Identifier: com.apple.Safari
Version: 5.1.7 (7534.57.7)
Build Info: WebBrowser-7534057007000000~2
Code Type: X86-64 (Native)
Parent Process: launchd [118]
Date/Time: 2013-09-16 10:55:44.987 -0700
OS Version: Mac OS X 10.7.5 (11G63)
Report Version: 9
Interval Since Last Report: -16082055 sec
Crashes Since Last Report: 55
Per-App Interval Since Last Report: 45 sec
Per-App Crashes Since Last Report: 56
Anonymous UUID: ****
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Application Specific Information:
objc[828]: garbage collection is OFF
*** Terminating app due to uncaught exception 'NSInternalInconsistencyException', reason: 'Invalid parameter not satisfying: (index >= 0) && (index < [_itemArray count])'
*** First throw call stack:
(
0 CoreFoundation 0x00007fff8d238f56 __exceptionPreprocess + 198
1 libobjc.A.dylib 0x00007fff8a589d5e objc_exception_throw + 43
2 CoreFoundation 0x00007fff8d238d8a +[NSException raise:format:arguments:] + 106
3 Foundation 0x00007fff931c871f -[NSAssertionHandler handleFailureInMethod:object:file:lineNumber:description:] + 169
4 AppKit 0x00007fff8c23162b -[NSMenu itemAtIndex:] + 165
5 AppKit 0x00007fff8c231784 -[NSMenu removeItemAtIndex:] + 63
6 Safari 0x00000001042585be -[AppController awakeFromNib] + 387
7 CoreFoundation 0x00007fff8d22ffb1 -[NSObject performSelector:] + 49
8 CoreFoundation 0x00007fff8d22ff32 -[NSSet makeObjectsPerformSelector:] + 274
9 AppKit 0x00007fff8c219347 -[NSIBObjectData nibInstantiateWithOwner:topLevelObjects:] + 1245
10 AppKit 0x00007fff8c20f8bb loadNib + 322
11 AppKit 0x00007fff8c20edb8 +[NSBundle(NSNibLoading) _loadNibFile:nameTable:withZone:ownerBundle:] + 217
12 AppKit 0x00007fff8c20ecd3 +[NSBundle(NSNibLoading) loadNibFile:externalNameTable:withZone:] + 141
13 AppKit 0x00007fff8c20ec16 +[NSBundle(NSNibLoading) loadNibNamed:owner:] + 364
14 AppKit 0x00007fff8c47fcd7 NSApplicationMain + 398
15 Safari 0x00000001044610ba SafariMain + 166
16 Safari 0x0000000104241f24 Safari + 3876
)
terminate called throwing an exception
abort() called
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x00007fff8ce47ce2 __pthread_kill + 10
1 libsystem_c.dylib 0x00007fff8ae607d2 pthread_kill + 95
2 libsystem_c.dylib 0x00007fff8ae51a7a abort + 143
3 libc++abi.dylib 0x00007fff8e0d27bc abort_message + 214
4 libc++abi.dylib 0x00007fff8e0cffcf default_terminate() + 28
5 libobjc.A.dylib 0x00007fff8a58a1b9 _objc_terminate + 94
6 libc++abi.dylib 0x00007fff8e0d0001 safe_handler_caller(void (*)()) + 11
7 libc++abi.dylib 0x00007fff8e0d005c std::terminate() + 16
8 libc++abi.dylib 0x00007fff8e0d1152 __cxa_throw + 114
9 libobjc.A.dylib 0x00007fff8a589e7a objc_exception_throw + 327
10 com.apple.CoreFoundation 0x00007fff8d238d8a +[NSException raise:format:arguments:] + 106
11 com.apple.Foundation 0x00007fff931c871f -[NSAssertionHandler handleFailureInMethod:object:file:lineNumber:description:] + 169
12 com.apple.AppKit 0x00007fff8c23162b -[NSMenu itemAtIndex:] + 165
13 com.apple.AppKit 0x00007fff8c231784 -[NSMenu removeItemAtIndex:] + 63
14 com.apple.Safari.framework 0x00000001042585be -[AppController awakeFromNib] + 387
15 com.apple.CoreFoundation 0x00007fff8d22ffb1 -[NSObject performSelector:] + 49
16 com.apple.CoreFoundation 0x00007fff8d22ff32 -[NSSet makeObjectsPerformSelector:] + 274
17 com.apple.AppKit 0x00007fff8c219347 -[NSIBObjectData nibInstantiateWithOwner:topLevelObjects:] + 1245
18 com.apple.AppKit 0x00007fff8c20f8bb loadNib + 322
19 com.apple.AppKit 0x00007fff8c20edb8 +[NSBundle(NSNibLoading) _loadNibFile:nameTable:withZone:ownerBundle:] + 217
20 com.apple.AppKit 0x00007fff8c20ecd3 +[NSBundle(NSNibLoading) loadNibFile:externalNameTable:withZone:] + 141
21 com.apple.AppKit 0x00007fff8c20ec16 +[NSBundle(NSNibLoading) loadNibNamed:owner:] + 364
22 com.apple.AppKit 0x00007fff8c47fcd7 NSApplicationMain + 398
23 com.apple.Safari.framework 0x00000001044610ba SafariMain + 166
24 com.apple.Safari 0x0000000104241f24 0x104241000 + 3876
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x00007fff8ce487e6 kevent + 10
1 libdispatch.dylib 0x00007fff8e5c2786 _dispatch_mgr_invoke + 923
2 libdispatch.dylib 0x00007fff8e5c1316 _dispatch_mgr_thread + 54
Thread 2:
0 libsystem_kernel.dylib 0x00007fff8ce48192 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff8ae60594 _pthread_wqthread + 758
2 libsystem_c.dylib 0x00007fff8ae61b85 start_wqthread + 13
Thread 3:
0 libsystem_kernel.dylib 0x00007fff8ce48192 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff8ae60594 _pthread_wqthread + 758
2 libsystem_c.dylib 0x00007fff8ae61b85 start_wqthread + 13
Thread 4:: WebCore: IconDatabase
0 libsystem_kernel.dylib 0x00007fff8ce48a8e pread + 10
1 libsqlite3.dylib 0x00007fff8b5cece5 unixRead + 69
2 libsqlite3.dylib 0x00007fff8b5f04f6 readDbPage + 102
3 libsqlite3.dylib 0x00007fff8b5eec9b sqlite3PagerAcquire + 315
4 libsqlite3.dylib 0x00007fff8b61d872 moveToChild + 146
5 libsqlite3.dylib 0x00007fff8b62bb89 sqlite3BtreeMovetoUnpacked + 761
6 libsqlite3.dylib 0x00007fff8b61238f sqlite3VdbeExec + 15583
7 libsqlite3.dylib 0x00007fff8b60da5b sqlite3_step + 1883
8 com.apple.WebCore 0x000000010532eb7d WebCore::SQLiteStatement::step() + 61
9 com.apple.WebCore 0x000000010532f350 WebCore::IconDatabase::performURLImport() + 928
10 com.apple.WebCore 0x000000010532d98f WebCore::IconDatabase::iconDatabaseSyncThread() + 479
11 com.apple.JavaScriptCore 0x0000000104c6927f _ZN3WTFL19wtfThreadEntryPointEPv + 15
12 libsystem_c.dylib 0x00007fff8ae5e8bf _pthread_start + 335
13 libsystem_c.dylib 0x00007fff8ae61b75 thread_start + 13
Thread 5:: CoreAnimation render server
0 libsystem_kernel.dylib 0x00007fff8ce4667a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff8ce45d71 mach_msg + 73
2 com.apple.QuartzCore 0x00007fff8e1fcdf5 CA::Render::Server::server_thread(void*) + 184
3 com.apple.QuartzCore 0x00007fff8e1fcd35 thread_fun + 24
4 libsystem_c.dylib 0x00007fff8ae5e8bf _pthread_start + 335
5 libsystem_c.dylib 0x00007fff8ae61b75 thread_start + 13
Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000000 rbx: 0x0000000000000006 rcx: 0x00007fff63e3f418 rdx: 0x0000000000000000
rdi: 0x000000000000060b rsi: 0x0000000000000006 rbp: 0x00007fff63e3f440 rsp: 0x00007fff63e3f418
r8: 0x00007fff78fcffb8 r9: 0x00007fff63e3eea8 r10: 0x00007fff8ce47d0a r11: 0xffffff80002dad60
r12: 0x00007f967c4126f0 r13: 0x0000000000000004 r14: 0x00007fff78fd2960 r15: 0x00007fff63e3f590
rip: 0x00007fff8ce47ce2 rfl: 0x0000000000000246 cr2: 0x0000000107ec1000
Logical CPU: 0
Binary Images:
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0x10424c000 - 0x1046fefff com.apple.Safari.framework (7536 - 7536.30.1) <6F5FE2EE-6B89-34D1-882D-E0E803A6A1CA> /System/Library/StagedFrameworks/Safari/Safari.framework/Safari
0x104a2a000 - 0x104cc5ff7 com.apple.JavaScriptCore (7536 - 7536.30) <A98F069E-76BD-3471-B2A3-765295AACEA2> /System/Library/StagedFrameworks/Safari/JavaScriptCore.framework/JavaScriptCore
0x104d77000 - 0x104efcfff com.apple.WebKit (7536 - 7536.30.1) <E4CED5C9-1655-3DF0-9E98-4DA16F7D2176> /System/Library/StagedFrameworks/Safari/WebKit.framework/WebKit
0x104feb000 - 0x1051cafff com.apple.WebKit2 (7536 - 7536.30.1) <7184D25D-F7D6-350F-8286-359F6351FF52> /System/Library/StagedFrameworks/Safari/WebKit2.framework/WebKit2
0x105329000 - 0x1062d5fff com.apple.WebCore (7536 - 7536.30.2) <82657D88-7D31-3ED8-8795-E174730413E5> /System/Library/StagedFrameworks/Safari/WebCore.framework/WebCore
0x7fff63e41000 - 0x7fff63e75baf dyld (195.6 - ???) <C58DAD8A-4B00-3676-8637-93D6FDE73147> /usr/lib/dyld
0x7fff88b57000 - 0x7fff88c4cfff libiconv.2.dylib (7.0.0 - compatibility 7.0.0) <5C40E880-0706-378F-B864-3C2BD922D926> /usr/lib/libiconv.2.dylib
0x7fff88c93000 - 0x7fff88d98fff libFontParser.dylib (??? - ???) <D2E56B6E-3182-3667-A78C-4172C435523A> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libFontParser.dylib
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0x7fff894ab000 - 0x7fff89516ff7 com.apple.framework.IOKit (2.0 - ???) <FE838BB6-D42E-3291-A1A0-6F53FC970261> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
0x7fff89517000 - 0x7fff89565fff libauto.dylib (??? - ???) <D8AC8458-DDD0-3939-8B96-B6CED81613EF> /usr/lib/libauto.dylib
0x7fff8a31b000 - 0x7fff8a545fe7 com.apple.CoreData (104.1 - 358.14) <6BB64605-8DA7-337D-A2AB-A3346A421CBD> /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
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0x7fff8a658000 - 0x7fff8a65afff libCVMSPluginSupport.dylib (??? - ???) <982F1ED4-3CBB-3161-8BEA-8A980C27FCC1> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCVMSPluginS upport.dylib
0x7fff8a65b000 - 0x7fff8a6b7ff7 com.apple.HIServices (1.21 - ???) <B012EE97-D1CD-3F4B-812D-9AC7E6852FE6> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ HIServices.framework/Versions/A/HIServices
0x7fff8a6b8000 - 0x7fff8a6e1fff com.apple.CoreVideo (1.7 - 70.3) <9A9D4058-9935-3B0A-B1A6-27EB78D02249> /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
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0x7fff8a995000 - 0x7fff8a9a7ff7 libbsm.0.dylib (??? - ???) <349BB16F-75FA-363F-8D98-7A9C3FA90A0D> /usr/lib/libbsm.0.dylib
0x7fff8a9a8000 - 0x7fff8a9a9fff libunc.dylib (24.0.0 - compatibility 1.0.0) <337960EE-0A85-3DD0-A760-7134CF4C0AFF> /usr/lib/system/libunc.dylib
0x7fff8a9aa000 - 0x7fff8aab6fef libcrypto.0.9.8.dylib (49.1.0 - compatibility 0.9.8) <FB999E54-C9BC-3A6D-9FE5-BFCC236775ED> /usr/lib/libcrypto.0.9.8.dylib
0x7fff8aab7000 - 0x7fff8ab51ff7 com.apple.SearchKit (1.4.0 - 1.4.0) <4E70C394-773E-3A4B-A93C-59A88ABA9509> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchK it.framework/Versions/A/SearchKit
0x7fff8ae10000 - 0x7fff8aeedfef libsystem_c.dylib (763.13.0 - compatibility 1.0.0) <41B43515-2806-3FBC-ACF1-A16F35B7E290> /usr/lib/system/libsystem_c.dylib
0x7fff8aeee000 - 0x7fff8aef1ff7 com.apple.securityhi (4.0 - 1) <7146CB8E-B754-3B0E-A74E-77E9138A81C5> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.fr amework/Versions/A/SecurityHI
0x7fff8aef2000 - 0x7fff8b00bfff com.apple.DesktopServices (1.6.5 - 1.6.5) <5E7DD5F4-B4DA-3F75-A14A-3494E81CFBA0> /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/Desk topServicesPriv
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0x7fff8d860000 - 0x7fff8d913ff7 com.apple.CoreText (220.22.0 - ???) <A7A1096F-A211-3775-BA33-08FE98D27F08> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreText.framework/Versions/A/CoreText
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0x7fff95846000 - 0x7fff95846fff com.apple.Accelerate.vecLib (3.7 - vecLib 3.7) <C06A140F-6114-3B8B-B080-E509303145B8> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/vecLib
0x7fff95847000 - 0x7fff958cafef com.apple.Metadata (10.7.0 - 627.37) <B9BEB598-B6F2-3BFF-A8F3-C3C87CD076AB> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadat a.framework/Versions/A/Metadata
0x7fff9594b000 - 0x7fff95950fff libpam.2.dylib (3.0.0 - compatibility 3.0.0) <D952F17B-200A-3A23-B9B2-7C1F7AC19189> /usr/lib/libpam.2.dylib
0x7fff95b39000 - 0x7fff95b3eff7 libsystem_network.dylib (??? - ???) <5DE7024E-1D2D-34A2-80F4-08326331A75B> /usr/lib/system/libsystem_network.dylib
0x7fff95b59000 - 0x7fff95b5cfff libRadiance.dylib (??? - ???) <CD89D70D-F177-3BAE-8A26-644EA7D5E28E> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libRadiance.dylib
0x7fff95b5d000 - 0x7fff95b64fff com.apple.CommerceCore (1.0 - 17.1) <B6BFA182-9DC9-3543-89AE-F82EB9AF1CAB> /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/Frameworks/C ommerceCore.framework/Versions/A/CommerceCore
0x7fff95b65000 - 0x7fff95b81ff7 com.apple.GenerationalStorage (1.0 - 126.1) <509F52ED-E54B-3FEF-B3C2-759387B826E6> /System/Library/PrivateFrameworks/GenerationalStorage.framework/Versions/A/Gene rationalStorage
0x7fff95b82000 - 0x7fff95b85fff libCoreVMClient.dylib (??? - ???) <28CB0F3F-A202-391F-8CAC-FC9A1398A962> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreVMClien t.dylib
External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 3
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 1408
thread_create: 0
thread_set_state: 0
VM Region Summary:
ReadOnly portion of Libraries: Total=184.7M resident=151.7M(82%) swapped_out_or_unallocated=32.9M(18%)
Writable regions: Total=1.1G written=7148K(1%) resident=7972K(1%) swapped_out=0K(0%) unallocated=1.1G(99%)
REGION TYPE VIRTUAL
=========== =======
CG shared images 96K
CoreServices 1396K
JS JIT generated code 8K
JS JIT generated code (reserved) 1.0G reserved VM address space (unallocated)
MALLOC 46.3M
MALLOC guard page 64K
SQLite page cache 672K
STACK GUARD 56.0M
Stack 10.5M
VM_ALLOCATE 64K
__CI_BITMAP 80K
__DATA 15.2M
__IMAGE 528K
__LINKEDIT 61.0M
__TEXT 123.6M
__UNICODE 544K
mapped file 24.7M
shared memory 312K
=========== =======
TOTAL 1.3G
TOTAL, minus reserved VM space 341.1M
Model: iMac12,1, BootROM IM121.0047.B1F, 4 processors, Intel Core i5, 2.5 GHz, 4 GB, SMC 1.71f21
Graphics: AMD Radeon HD 6750M, AMD Radeon HD 6750M, PCIe, 512 MB
Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1333 MHz, 0x02FE, 0x45424A3231554538424655302D444A2D4620
Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1333 MHz, 0x02FE, 0x45424A3231554538424655302D444A2D4620
AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x9A), Atheros 9380: 4.0.67.5-P2P
Bluetooth: Version 4.0.8f17, 2 service, 18 devices, 1 incoming serial ports
Network Service: Ethernet, Ethernet, en0
Network Service: Wi-Fi, AirPort, en1
Serial ATA Device: ST3500418AS, 500.11 GB
Serial ATA Device: HL-DT-STDVDRW GA32N
USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x850b, 0xfa200000 / 3
USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfa100000 / 2
USB Device: Officejet J4500 series, 0x03f0 (Hewlett Packard), 0x2a12, 0xfa130000 / 5
USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000 / 4
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8215, 0xfa111000 / 7
USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfd100000 / 2
USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd120000 / 4
USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8403, 0xfd110000 / 3
<Email Edited By Host>
She needs to update Safari.
The only way to do that on a Mac running v10.7.5 is to startup the Mac while holding down the Command + R keys so she can access the built in utilities to restore the operating system using OS X Recovery
Be aware, OS X Recovery requires a high speed broadband connection.
And backup all your important files before repairing or restoring OS X just in case.
the issue is with my desktop, not with her macbook which I'm on now...have it sitting next to my desktop. I reopened like you said with control r and it opend up mac os x utilities..do I click where it says reinstall mac os x?
Yes. Reinstall OS X.
ok, I am, but I think I did this yesterday, then I went to work and when I came home is when I couldn't open safari, but we will see..also I have never set up time machine and it won't let me, maybe after the re-install
One thing at a time.
Get Safari going then deal with Time Machine.
how do I get safari back it suddenly won't open and says "safari quit unexpectedly"
