1 Reply Latest reply: Sep 18, 2013 7:59 AM by matt00
danrobpio Level 1 Level 1 (0 points)

hi, my new macbook air doesnt recgonise the built in camera on Imovie, it has done previously and i dont know why it now isnt, i just wondered if anyone knew how to get it working ?

  • Community Specialists Community Specialists (4,010 points)

    Hey danrobpio,

     

     

    Thanks for the question. I understand you are experiencing issues with your built in camera. The following article provides the most relevant troubleshooting information:

     

    How to Troubleshoot iSight

    http://support.apple.com/kb/ht2090

     

    Built-in iSight cameras

    These steps are for iSight cameras that are built into a computer, such as the iMac G5 (iSight) or later, the MacBook, or MacBook Pro.

     

    1. See if the issue is application-specific.

    Try another application (iSight works with applications like iChat, PhotoBooth, and iMovie HD 6) to see if the iSight camera exhibits the same behavior in all applications. If it only happens in one application, try reinstalling that application.

     

    2. See if the issue is user-specific.

    Test your iSight camera in another user account. If the issue only occurs in one user, the issue would be isolated to user settings.

     

    3. Find out if the computer recognizes the iSight

    Check System Profiler (in the Utilities folder, inside the Applications folder). Under the USB header, check to see if the iSight camera is detected.

     

    4. Reset SMC or PMU

    Reset your computer's SMC or PMU, and then check System Profiler again. (SMC reset instructions for iMac G5 (iSight), Intel-based iMacs; PMU reset instructions for MacBook and MacBook Pro.)

     

    If your built-in iSight camera is still not behaving correctly after trying all these steps, you may need to contact Apple or an Apple-Authorized Service Provider for service.

     

    Thanks,

     

    Matt M.