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help lost my music

Ever since i attempted unsuccesfully to home share my i tunes library has all the songs listed but when itry to play them it says the file can not be located have looked but cannot find them on either computer. please help

itunes-OTHER, Windows 7

Posted on Sep 16, 2013 8:43 AM

Reply
1 reply

Sep 18, 2013 7:05 AM in response to liverpoolal

Hi liverpoolal,



When tracks in iTunes display a User uploaded file it means the file cannot be located; it may have been moved or deleted. For this issue, we will need to refer to the following article:


iTunes: Finding lost media and downloads

http://support.apple.com/kb/TS1408


Alternatively, if your media was downloaded from the iTunes Store, you may be able to download it again free of charge:


Downloading past purchases from the App Store, iBookstore, and iTunes Store

http://support.apple.com/kb/HT2519



Thanks,


Matt M.

help lost my music

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