DavidNYC
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Q: Messages/FaceTime broken in 10.8.5

Ugh. Both Messages and FaceTime are broken for me in 10.8.5; they've always worked flawlessly before I updated. I've seen all the similar issues people are having, and none of the fixes I've found are doing it for me.

 

Symptoms in Messages: I sign in with my Apple ID on the "Accounts" tab in Message preferences. I get a pop-up window asking for my iMessage Password. I enter it, and immediately get the same pop up window again. As long as I keep entering it correctly, it keeps asking me for it again. If I enter my password incorrectly, it gives me an "Incorrect Apple ID or password" error as you'd expect.

 

Back when it worked correctly, I never got this pop-up window. All the login activity took place inside the "Accounts" tab.

 

I created a second user account, and I can't log in there, either. But I don't get the pop-up. It just gives me a message about not being able to connect to servers, please try later (that's what happens when I try to log in to FaceTime, too).

 

I've tried deleting all relevant plist files in preferences, changing my Apple ID password, and everything else I can find suggested in the forums. Nothing seems to be working.

 

Again, everything was working fine in 10.8.4 and earlier.

 

Any ideas?

Mac Pro, OS X Mountain Lion (10.8.5)

Posted on Sep 16, 2013 9:39 AM

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DavidNYC

Q: Messages/FaceTime broken in 10.8.5

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  • by Eric Root,

    Eric Root Eric Root Sep 16, 2013 11:21 AM in response to DavidNYC
    Level 9 (74,165 points)
    iTunes
    Sep 16, 2013 11:21 AM in response to DavidNYC

    Try going to System Preferences/Mail, Contacts &Calendars, selecting you Messages account and make sure the enable box is checked. If so, try unchecking the box, and then reselecting it. If that doesn't fix the problem, try deleting the account and then set it back up.

  • by DavidNYC,

    DavidNYC DavidNYC Sep 16, 2013 11:29 AM in response to Eric Root
    Level 1 (0 points)
    Sep 16, 2013 11:29 AM in response to Eric Root

    There is no Messages account listed. In the process of troubleshooting I deleted all my Messages preference files, which seems to have removed my old Messages account. When I launched Messages after doing that, it gave me the "Set up" screen, which I can't log into, so there is actually no Messages account currently set up. When I try to set it up, I get the errors described above.

     

    Any other ideas?

  • by Eric Root,

    Eric Root Eric Root Sep 16, 2013 11:40 AM in response to DavidNYC
    Level 9 (74,165 points)
    iTunes
    Sep 16, 2013 11:40 AM in response to DavidNYC

    Quit Messages.

     

    Try adding the account in System Preferences.

  • by DavidNYC,

    DavidNYC DavidNYC Sep 16, 2013 11:48 AM in response to Eric Root
    Level 1 (0 points)
    Sep 16, 2013 11:48 AM in response to Eric Root

    Creating a "Messages" account there only gives me the option of AIM, Yahoo, GTalk, and Jabber. Not Apple's Messages.

     

    I already have the iCloud account set up in System Preferences, but there's no option there for Messages.

     

    So explain to to me like I'm five. How do I add a Messages account that uses my Apple ID in System Preferences?

  • by Eric Root,

    Eric Root Eric Root Sep 16, 2013 12:35 PM in response to DavidNYC
    Level 9 (74,165 points)
    iTunes
    Sep 16, 2013 12:35 PM in response to DavidNYC

    Scroll to the bottom of the AIM/Yahoo... list on the right and select Add Other Account.

     

    Screen Shot 2013-09-16 at 3.32.38 PM.png

  • by DavidNYC,

    DavidNYC DavidNYC Sep 16, 2013 12:40 PM in response to Eric Root
    Level 1 (0 points)
    Sep 16, 2013 12:40 PM in response to Eric Root

    Right. But then it asks me what kind of Messages account I'd like to add, and only gives me the option of AIM, Yahoo, GTalk, and Jabber. Not Apple's Messages.

     

    So how do I add a standard Messages (iMessage) account? The kind that ties in across with my iOS devices?

     

    Actually, I think we're getting off track. I know how to add a standard account through the Mesages app. I don't believe that's the problem. The problem is that it won't let me actually use my existing account, as I described in my original post.

     

    So... am I off base? Any other suggestions?

  • by Eric Root,

    Eric Root Eric Root Sep 16, 2013 1:25 PM in response to DavidNYC
    Level 9 (74,165 points)
    iTunes
    Sep 16, 2013 1:25 PM in response to DavidNYC

    Try going to Applications/Utilities/Keychain Access - look in the logins and delete your Messages password. I wouldn't mess with the certificates.

  • by DavidNYC,

    DavidNYC DavidNYC Sep 16, 2013 1:45 PM in response to Eric Root
    Level 1 (0 points)
    Sep 16, 2013 1:45 PM in response to Eric Root

    No luck. Same thing. Any other suggestions?

  • by Eric Root,

    Eric Root Eric Root Sep 16, 2013 1:58 PM in response to DavidNYC
    Level 9 (74,165 points)
    iTunes
    Sep 16, 2013 1:58 PM in response to DavidNYC

    Hope Ralph Johns see this discussion? He seems to speak Messages very well.

  • by Linc Davis,

    Linc Davis Linc Davis Sep 16, 2013 2:02 PM in response to DavidNYC
    Level 10 (208,037 points)
    Applications
    Sep 16, 2013 2:02 PM in response to DavidNYC

    Please read this whole message before doing anything.

    This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.

    The purpose of the test is to determine whether the problem is caused by third-party software that loads automatically at startup or login, by a peripheral device, or by corruption of certain system caches.

     

    Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode and log in to the account with the problem. Note: If FileVault is enabled on some models, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Ask for further instructions.
       
    Safe mode is much slower to boot and run than normal, and some things won’t work at all, including sound output and  Wi-Fi on certain iMacs. The next normal boot may also be somewhat slow.

    The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.

     

    Test while in safe mode. Same problem?

     

    After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of the test.

  • by DavidNYC,

    DavidNYC DavidNYC Sep 16, 2013 2:25 PM in response to Linc Davis
    Level 1 (0 points)
    Sep 16, 2013 2:25 PM in response to Linc Davis

    Hi, Linc. I just tested while in safe mode and had the exact same problem.

     

    Then I tested after I rebooted and still have the exact same problem.

     

    Does that tell us anything?

  • by aaron.minner,

    aaron.minner aaron.minner Sep 16, 2013 6:20 PM in response to DavidNYC
    Level 1 (0 points)
    Sep 16, 2013 6:20 PM in response to DavidNYC

    Just a "me too" chirp.  Can't login to the iMessage server after the upgrade to 10.8.5, though it was working prior to that.  Deleted com.apple.imessage.bag.plist; reset PRAM; killed imagent; deleted the Keychain Access "login" entries.  I can login to the iCloud web page, and the System Preferences page for my iCloud account, so I know it's not the password, but Messages just doesn't want to connect.

  • by Linc Davis,

    Linc Davis Linc Davis Sep 16, 2013 6:40 PM in response to DavidNYC
    Level 10 (208,037 points)
    Applications
    Sep 16, 2013 6:40 PM in response to DavidNYC

    If you don't already have a current backup, back up all data, then reinstall the OS. You don't need to erase the startup volume, and you won't need your backup unless something goes wrong. If your Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade.

      

    If you installed the Java runtime distributed by Apple and still need it, you'll have to reinstall it.

  • by DavidNYC,

    DavidNYC DavidNYC Sep 17, 2013 9:04 AM in response to aaron.minner
    Level 1 (0 points)
    Sep 17, 2013 9:04 AM in response to aaron.minner

    Aaron: that's exactly what I'e been going through. I have a theory: Have you ever had your logic board replaced? I did, and ended up with no serial number for my Mac. I've seen a couple reports that a lack of serial number affects iMessages, but I'd never had a problem before. Maybe the problem has resurfaced in 10.8.5. Do you have a serial number?

     

    Under "About this Mac" click "More Info..." and see what it says. Mine just says "Serial Number  System Serial#". What about you?

     

    Linc: I might try that when I have a chance and see if it fixes things. Have you heard anything about the iMessages/Serial# correlation?

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