1 Reply Latest reply: Sep 18, 2013 8:03 AM by sterling r
Keith Woolnough1 Level 1 Level 1 (0 points)

I have Facetime on my iMac.

When I try to connect to someone I immediately get 'end'.

When I click on 'end' the application reverts to the list of contacts.

On my iPad Face time works fine.

     I notice on the iPad the contacts with video have a mini cam besside their name.

On the iPad they have a star.

The Facetime is ON in the preferences.


iMac, OS X Mountain Lion (10.8.4), 2.4 mhz, 21"
  • sterling r Community Specialists Community Specialists (5,940 points)

    Hello Keith,

     

    Thank you for using Apple Support Communities!

    Sounds like FaceTime is acting a bit strangely when you try to use it. I would start with these troubleshooting steps from the article:

    FaceTime for Mac: Troubleshooting FaceTime

    http://support.apple.com/kb/ts4185

    Troubleshooting FaceTime for Mac

    You can make FaceTime calls using the FaceTime app. You can call FaceTime users whose contact information is in Contacts. You can add contacts and edit contact information in either FaceTime or Contacts. To place a video call, you may use a phone number or email address.

    If you encounter issues making or receiving FaceTime calls, try the following:

    • Verify that FaceTime is enabled in FaceTime > Preferences.
      • If the issue persists, or if you see the message "Waiting for Activation", try toggling FaceTime off and then on.
    • Verify that the Date, Time, and Time Zone are set correctly:
      1. From the Apple () menu, choose System Preferences > Date & Time > Date & Time.
      2. Enable "Set Automatically".
      3. Click the Time Zone tab and confirm the closest city is correct.
    • Verify that both parties are connected to an active broadband Internet connection.
    • Verify the phone number or email address being used is the correct one activated for FaceTime.
      • You can verify that you are using a valid Apple ID at appleid.apple.com. You can also create an Apple ID or reset your password from this website.

     

    All the very best,

    Sterling