I would recommend taking a look at the troubleshooting steps found in the article below.
That is pretty basic stuff of which does not really affect me. My internet is plenty fast enough and I am currently using my ISP's DNS (although i have tried it with Google's Public DNS) and it is connected via ethernet, not wireless.
I probably should have stated above that I work in I.T and have done all my home network troubleshooting including trying 3 different routers. Everything else runs fine except the Apple TV.
I did go in to my local apple store and the tech there told me it is an Apple server issue and he knows of plenty of people who have the same issue including himself. He said that there is nothing that can be done about it. In his words, "you try to do the right thing and purchase movies only to have them take hours to load." And thats why he has resorted back to torrenting.
So i am not holding high hopes of getting this issue resolved.
I have the same problem, isolated to Netflix.
1. Select some content on Netflix and play it.
2. Netflix pauses, say at 4:10 into the content.
3. Fast forward beyond 4:10 and it plays again (immediately)
4. Rewind before 4:10 and it plays again UNTIL it reaches 4:10 again.
5. Try this on my iOS device (iPhone 4 over 3G), no issue
6. Try this on my MacBook Pro running wifi over same network as ATV3, no issue.
7. My ATV3 is hardwired
8. I have tested the wires for noise (yes I own a TDR that does a signal strength test)
9. Reset AT3 by unplugging CAT 5e, HDMI, power and waiting 5 minutes.
10. Tried software resets
11. I have business class high speed cable
Yet the results remain repeatable. Same content, same time index, same symptom.
If this were a bandwidth issue or router issue then other devices on the network should have had the same problems. If it were my ISP, then my cellular provider would have had similar issues given my thruput is much lower.
The fact it happens ALWAYS at the same time index is either a miracle of random chance or it means Netflix / ATV3 have software issue that the hardware is unable to deal with.
If I talk to Apple, they just send me to Netflix, if I talk to Netflix, they just conclude it is my hardware. This is an entertainment device. I don't have a lot of time for entertainment and when I go to it, I do not expect to have to troubleshoot it.
Has anyone experienced this on Roku or Hulu? Sould I change devices / content providers?
I'm an Apple fan (back to the Mac Plus) , but only because the products work, and this one is not.
I have the same problem and I have a window to return it until black friday comes along to see my alternatives. I use this to mirror and it is all fine. But netflix is the biggest problem with buffer. It stops like into the movie when i stream content from netflix and then i would have to switch to my ps3 to watch netflix on there because there is no issue on ps3. So i think it is the plist or whatever it is for netflix with apple tv 3 that is causing the problem. I have tried rebooting it. I am on latest os for apple tv still no clear answers or solutions. Im bumping this. We need a solution.
I have same problem as described above. Some additional info hopefully helpful to somebody:
+ I am visiting Chicago from Dallas, for a week. Never have problem there, now my iPad mini and iPhones 4 freez playing Netflix and even iTunes Radio!
+ Mac Book Pro seems to be OK or at least I don't remember any.
+ Just bought a brand new Apple TV (here in Chicago) and it freezes playing Netflix, PBS, Yahoo! Screen .... Happens with Wifi or wire (Ethernet). I can not watch any show longer than than 5-10 minutes without problem.
+ I was blaming the ISP and Wifi router until find out my wife's Windows 8 laptop has no problem what so ever -- via wifi! Neither her Samsung Galaxy S4 via wifi.
Apparently this happens to some of us and it may depend on where we are. Perhaps problem is with Apple servers that serves your area? And Apple is too big to care for problems that do not make it to national news!
I have the same problem now for the past few weeks.
Another symptom is that movie previews steam fine - nice and fast - but the rentd and purhased movies take forever buffering every 8 or so minutes. I have 3 Apple TV's and since the last update - which killed one of them - performance has been very slow.
Any assistance would be grealty appreciated.
I have the same issue. And it started right after Apple put out the update for Apple TV. There is no fix unless they do something about it. My ATV is hardwired and every other device in my house operates wirelessly. My smart TV doesn't have this problem, my Ipad, IMac, MacBook... NOTHING has this issue. It's at the point where it buffers longer than it plays.
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So I spoke with my IT guy from my job and he told me to delete some of the devices I authorized in my iTunes account. Turns out I authorized the max amount of devices. I'm not sure why this all of a sudden started giving me problems since the update but once I deleted a few devices that I no longer used/had my ATV was completely fixed. All my movies/tv shows played instantly. Hope this works for everyone else.