4 Replies Latest reply: Sep 16, 2013 3:52 PM by Chloe-Ann
Chloe-Ann Level 1 Level 1

I never  synced my ipod before and I forgot the passcode and now it says it's disabled  and I tried restoring it and I thought it worked but it didn't. What should I do?

iPod touch
Solved by lllaass on Sep 16, 2013 3:19 PM Solved

Withourtknowing what your exactly did and what happened when you did it:


Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.

iOS: Wrong passcode results in red disabled screen                         

If recovery mode does not work try DFU mode.                        

How to put iPod touch / iPhone into DFU mode « Karthik's scribblings        



For how to restore:

iTunes: Restoring iOS software

To restore from backup see:

iOS: How to back up     

If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.

You can redownload most iTunes purchases by:

Downloading past purchases from the App Store, iBookstore, and iTunes Store        

Reply by lllaass on Sep 16, 2013 3:50 PM Helpful

Did the restore complete?


Restore loop (being prompted to restore again after a restore successfully completes)

Troubleshoot your USB connection. If the issue persists, out-of-date or incorrectly configured third-party security software may be causing this issue. Please follow Troubleshooting security software issues. .


Next try placing in DFU mode and then restoring.

How to put iPod touch / iPhone into DFU mode « Karthik's scribblings

Then try restoring on another computer.

Last, make an appointment at the Genius Bar of an Apple store.

Apple Retail Store - Genius Bar


or maybe:

Try disabling the computer's antivirus and firewall.

- Next try the manual install method of:

iDevice Troubleshooting 101 :: iPhone, iPad, iPod touch

Place the iPod in recovery mode after the firmware download is complete and then restore using the instructions in the article. Sometimes recovery mode timeouts and returns to disabled before the firmware download is complete.

- Then try on another computer

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