3 Replies Latest reply: Sep 16, 2013 9:24 PM by BDAqua
domyno50 Level 1 (0 points)

All my settings are correct and have called Roadrunner and they say to come to mac.  Its saying my username and pw are incorrect and it cannot connect with server, however all info is correct.  I can receive messages on imail just fine.


Any suggestions?

Mac OS X (10.7.3)
  • BDAqua Level 10 (122,227 points)



    The Password rejection can confuse people since it's a catch all meaning...


    This Password, Username, Authentication method... is not recognized on this Port to this Server, or a server end problem.


    Or duplicate entries in Keychain Access.


    If using a browser to login via WebMail works it's not Name or Password, but one of the other ones.


    The receiving email ports are:


    IMAP is port 143

    IMAP-SSL is port 993

    POP is port 110

    POP-SSL is port 995

    Outgoing ports are...

    SMTP and SMTP-SSL is on ports 25, 587 and 465. Port 587 has to be SSL, and port 465 is enforced TLS-wrapped and is generally used by Outlook users.


    Is this how you set it up?


    http://www.timewarnercable.com/en/residential-home/support/resources/sbs/step-by -step--webmail/email-client-setup/macintosh-osx-mail.html

  • domyno50 Level 1 (0 points)

    Yes everything was set up correctly. It's worked fine for the last year and then yesterday morning it started not to work.

  • BDAqua Level 10 (122,227 points)

    Is it a POP or IMAP sccount?


    Not certain, but this can fix myriad Mail problems...


    Safe Boot from the HD, (holding Shift key down at bootup),  it will try to repair your Disk Directory while the spinning radian is happening, so let it go, run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, then move this folder & file to the Desktop.


    Move this Folder to the Desktop...




    Move this file to the Desktop...


    /Users/YourUserName/Library/Mail/Envelope Index





    Note, in 10.5 & up /Users/YourUserName/Library/Caches/Mail/ may or may not exist.