Netflix Error Code ui510

Question

Level 1

10 points

Netflix Error Code ui510

When attempting to access any characters in the "Characters" subsection of the "Just for Kids" section of Netflix I get the following error on a black screen:

Please try again later.

(ATV-ui510:atv/next/kids_cdp)

I can access the titles any other way, but it is a little hard for my 3 year old to navigate through the app without seeing the character pictures.

I have logged out and in of the Netflix app.

I have restarted the Apple TV box.

I have reset the Apple TV box.

Does anyone have any suggestions or similar problems?

Thanks.

Apple TV

Posted on Sep 16, 2013 5:18 PM

Reply

Answer 1

Sep 17, 2013 1:38 PM in response to skinny128

I am also having the same problem. Also some of the titles are missing like Eebee baby and fireman Sam which we watch all the time. I also noticed that some non kids titles are also missing. I have been watching sons of anarchy and it isn't there anymore. Can get it on my iPad though. I have tried absolutely everything I can find online and no luck. Apple support wants me to purchase a care package before they will help. Very frustrating

Reply

Answer 2

skinny128 Author

Level 1

10 points

Sep 18, 2013 3:07 AM in response to skinny128

This issues seems to have resolved itself...or Apple has corrected it on their end...last night.

Reply