5 Replies Latest reply: Sep 9, 2014 12:01 AM by Paul W. T
Lynseymbenton Level 1 Level 1 (0 points)

My ipad2 ios 6.1.3 is having a sound issue.  It will not play sound through the speakers. The volume switch also doesn't bring up any display on the screen when pressed, but the slide switch does.  I can get sound with headphones, but I don't think it's stuck in headphone mode.  When headphones are plugged in and i press the volume buttons i see the volume display on the screen which says "headphones" with the volume level indicator, when they are unplugged i don't get the same result.  My slide switch setting is set to mute (not rotate lock) tried messing with the slide switch settings changing them and moving the slide switch. Leaving it on and switching the setting then turning it off didnt work nor doing the opposite.  When I'm in settings>sounds and I press a ringtone i do get speaker sound so my speakers do work but not outside of settings.  I tried resetting my settings that didnt work. I turned my device on and off several times and notice i get the unlock sound when it turns back on and i quickly unlock it (sound display appears briefly as well if I press the volume buttons) but all sound quickly disappears.  I tried rebooting my ipad (holding home button and power button for 15 sec) that didnt help either. Out of ideas! Any help???

iPad 2, iOS 6.1.3
  • Demo Level 10 Level 10 (85,835 points)

    Clean the dock connector opening with a soft brush and just a little bit of rubbing alcohol - if you have some. If you don't, just use a soft brush and clean the contacts in the opening. See if that brings the sound back.

  • Paul W. T Level 1 Level 1 (0 points)

    I Tried that but still no sound outside the settings app... volume slider still not appearing and when I try to adjust the volume from the buttons the sound effects icon appears with no volume bars at all

  • Texas Mac Man Level 8 Level 8 (46,550 points)

    Try this  - Reset the iPad by holding down on the Sleep and Home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons. (This is equivalent to rebooting your computer.) http://support.apple.com/kb/ht1430


    Check your settings. The iPads have a small switch on the right edge. http://support.apple.com/kb/ht1430 It can be used as a rotation lock to keep the screen from automatically reorienting itself as you move around, but you need to have the tablet’s settings configured properly. That same switch, right above the volume buttons, can also be set to function instead as a mute button to silence certain types of audio.


    If the switch is set to work as a mute button, you can change its purpose to “screen-rotation lock” by tapping the Settings icon on the home screen. On the Settings screen, tap General on the left side, and on the right side of the screen flick down to “Use Side Switch to.” Tap to select Lock Rotation or Mute to set the button’s function. Even if you set the side switch for your preferred use, you can still mute the Mini or lock the screen. Just double-click the Home button, and when the panel of apps appears along the bottom edge of the screen, flick the row from left to right with your finger. Tap the icon on the far left side of the row to either lock the iPad’s screen or mute the iPad’s alerts, notifications and sound effects. Music, podcasts and video are not muted unless you turn the volume all the way down.


    iPhone: No sound or distorted sound from speaker



    iPhone: Can’t hear through the receiver or speakers





    To solve some sound problems, just follow these simple steps

    1. Go to Settings

    2. Tap on General

    3. Tap on Reset

    4. Tap on Reset All Settings


    What this effectively does is to reset some of your Settings to factory default. It’s not a complete removal of settings. It removes all of your preferences for Wi-Fi, Bluetooth, Do No Disturb, Notifications, General, Sounds, Brightness & Wallpaper and Privacy. It doesn’t affect your data. All of your email accounts will remain intact, as well as any SMS text or iMessages.



     Cheers, Tom

  • Paul W. T Level 1 Level 1 (0 points)

    That has all been tried... I fear my issue might be hardware. After playing around with the said settings, it seems the ipad at times "thinks" it's connected to a docking  stationimage.jpgimage.jpg

  • Paul W. T Level 1 Level 1 (0 points)

    I Have no dock btw...