1 Reply Latest reply: Sep 19, 2013 7:23 AM by matt00
Big Dog Steve Level 1 Level 1 (0 points)

I'm noticing that a few movies I've purchased from apple in the last few months won't sync to my ipod classic.  Any ideas?


I'm specificly talking about Ironman 3 and Skyfall.


iTunes informes me they are not supported.


Any help is appreciated.


  • Community Specialists Community Specialists (4,015 points)

    Hey Big Dog Steve,



    It sounds like these movies were purchased in HD, which the iPod classic does not support. To resolve your issue, you'll want to re-download your purchases in SD. For more information, see the following article:


    iTunes: Sync purchased HD videos to iPod or iOS device



    HD videos purchased from the iTunes Store are offered in 720p or 1080p and are compatible with iPhone 4 or later, iPad, iPod touch (4th generation or later), Apple TV, and computers. You may need to download your purchased video from iTunes in the Cloud in a lower resolution for your device.


    Syncing video to iPhone 3G or earlier, iPod touch (1st or 2nd generation), iPod classic, iPod 5th generation, or iPod nano (3rd, 4th, or 5th generation)


    1. Make sure you have the latest version of iTunes installed on your computer. You can download the latest version for free here.

    2. Open iTunes on your computer.

    3. From the Store menu, choose Store > Sign In, and then enter your Apple ID and password.

    4. Navigate to your Purchased page. Find it by clicking Movies or TV Shows from the top navigation bar in the iTunes Store, and then click Purchased from "QUICK LINKS" in the iTunes Store.

    5. Choose the appropriate video type: Movies or TV Shows.

    6. In the lower-right corner of the screen, deselect the box next to "Download HD When Available."

    7. Search for the desired video and click the download button.

    8. This should download the standard definition version to your computer so you can sync to your device.




    Matt M.