I have been trying to download escape from planet earth for a couple of days now, it starts out at 90 some minutes and works its way down to 6 minutes and stays ther. any ideas how to resolve?
I have downloaded many movies and this is a new issue.
Apple Event: May 7th at 7 am PT
I have downloaded many movies and this is a new issue.
Hello oil3ever,
Thank you for using Apple Support Communities!
If your network connectivity seems to be OK otherwise, I would reach out to the iTunes Store support team directly.
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/ht1933
To report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase, follow these steps:
- Find the email receipt for your purchase.
- Click Report a Problem under the app that is having the issue.
- When prompted, enter the Apple ID and password you used to purchase the item, then click Report a Problem.
- Click Report a Problem next to the item you are having an issue with.
- From the Choose Problem dropdown menu, choose the appropriate issue.
- Follow the onscreen instructions and—if prompted—type a description of the problem into the text field.
- Click Submit to have your issue reviewed.
All the very best,
Sterling
I have been trying to download escape from planet earth for a couple of days now, it starts out at 90 some minutes and works its way down to 6 minutes and stays ther. any ideas how to resolve?