HT201587: About download times for the iTunes Store purchases and rentals

Learn about About download times for the iTunes Store purchases and rentals
oil3ever

Q: I have been trying to download escape from planet earth for a couple of days now, it starts out at 90 some minutes and works its way down to 6 minutes and stays ther. any ideas how to resolve?

I have downloaded many movies and this is a new issue.

Posted on Sep 16, 2013 8:25 PM

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Q: I have been trying to download escape from planet earth for a couple of days now, it starts out at 90 some minutes and works its w ... more

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  • by sterling r,

    sterling r sterling r Sep 19, 2013 9:15 AM in response to oil3ever
    Community Specialists
    Sep 19, 2013 9:15 AM in response to oil3ever

    Hello oil3ever,

     

    Thank you for using Apple Support Communities!

    If your network connectivity seems to be OK otherwise, I would reach out to the iTunes Store support team directly.

    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase

    http://support.apple.com/kb/ht1933

     

    To report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase, follow these steps:

    1. Find the email receipt for your purchase.
    2. Click Report a Problem under the app that is having the issue.
    3. When prompted, enter the Apple ID and password you used to purchase the item, then click Report a Problem.
    4. Click Report a Problem next to the item you are having an issue with.
    5. From the Choose Problem dropdown menu, choose the appropriate issue.
    6. Follow the onscreen instructions and—if prompted—type a description of the problem into the text field.
    7. Click Submit to have your issue reviewed.

     

    All the very best,

    Sterling