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I have been trying to download escape from planet earth for a couple of days now, it starts out at 90 some minutes and works its way down to 6 minutes and stays ther. any ideas how to resolve?

I have downloaded many movies and this is a new issue.

Posted on Sep 16, 2013 8:25 PM

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1 reply

Sep 19, 2013 9:15 AM in response to oil3ever

Hello oil3ever,


Thank you for using Apple Support Communities!

If your network connectivity seems to be OK otherwise, I would reach out to the iTunes Store support team directly.

How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase

http://support.apple.com/kb/ht1933


To report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase, follow these steps:

  1. Find the email receipt for your purchase.
  2. Click Report a Problem under the app that is having the issue.
  3. When prompted, enter the Apple ID and password you used to purchase the item, then click Report a Problem.
  4. Click Report a Problem next to the item you are having an issue with.
  5. From the Choose Problem dropdown menu, choose the appropriate issue.
  6. Follow the onscreen instructions and—if prompted—type a description of the problem into the text field.
  7. Click Submit to have your issue reviewed.


All the very best,

Sterling

I have been trying to download escape from planet earth for a couple of days now, it starts out at 90 some minutes and works its way down to 6 minutes and stays ther. any ideas how to resolve?

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