How do I access my iPod Touch (5th Generation). Broken Home Key, Locked Screen, No assistive touch currently off and no access to itunes on original PC.

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Level 1

3 points

How do I access my iPod Touch (5th Generation). Broken Home Key, Locked Screen, No assistive touch currently off and no access to itunes on original PC.

So a friend had damaged her iPod touch by dropping it some time ago. It has been sitting in her drawer ever since (she got a new device). It is now out of warranty and she said I could have it, but only catch is i'd have to fix it some how.

Problems are:

1) iPod is locked - She doesn't know the passcode it was set to.

2) Home key broken - Unable to do a reset as per the many links I see online.

3) Assistive touch is off - Unable to turn this on as the phone is locked and I can't unlock it.

4) We no longer have access to the original PC that it was sync'd with. I've managed to get it linked to my itunes but can't do anything with it do to the fact it won't let me as iPod is locked.

So basically it almost seems there is nothing that can be done but would appreciate your help if possible. Ideally if I can get it unlocked without losing the data so I can keep the music that is on there it would be good. If not then a full reset is fine.

Can this be done? Can we turn on assistive touch without unlocking the phone and no home key? Please help,

iPod touch

Posted on Sep 16, 2013 7:56 PM

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Answer 1

Top-ranking reply

lllaass

Level 10

210,459 points

Sep 17, 2013 2:20 AM in response to Brett_No5

Place the iPod in recovery mode using one of these programs:

For PC

RecBoot: Easy Way to Put iPhone into Recovery Mode

If necessary:

Download QTMLClient.dll & iTunesMobileDevice.dll for RecBoot

For MAC or PC

The Firmware Umbrella - TinyUmbrella

and restore via iTunes. The iPod will be erased.

iOS: Wrong passcode results in red disabled screen

For how to restore:

iTunes: Restoring iOS software

To restore from backup see:

iOS: How to back up

If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.

You can redownload most iTunes purchases by:

Downloading past purchases from the App Store, iBookstore, and iTunes Store

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Answer 2

Brett_No5 Author

Level 1

3 points

Sep 18, 2013 3:55 AM in response to Brett_No5

For others viewing this post I managed to get this resolved with the assistance of Illaass' post.

How:

1) Downloaded RecBoot and tried to run the RecBoot.exe

* Got error in regard to missing QTMLCLIENT.dll.

2) Downloaded the QTMLCLIENT.dll and iTunesMobileDevice.dll from Illasss post, save them in the same location as the RecBoot.exe and tried to run again.

* Got USBMUXListenerCreate: No Error msg in CMD prompt and nothing else happening.

So the best way to resolve this is as follows:

1) Download the RecBoot files directly into C:\Program Files\Common Files\Apple\Apple Application Support.

2) Download the QTMLClient.dll directly into C:\Program Files\Common Files\Apple\Apple Application Support.

Note: DO NOT Download the iTunesMobileDevice.dll, as RecBoot will use the correct one that already exists in the above location.

3) Run the RecBoot.exe from that location and then you can enter\exit recovery mode without error.

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Answer 3

Jan 16, 2015 10:20 PM in response to Brett_No5

I have a windows 8.1 computer, and i read somewhere that the apple applications folder is just in commonfiles/apple. so i did the same thing u did but i still got "* Got USBMUXListenerCreate: No Error msg in CMD prompt and nothing else happening."

PLEASE HELP

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Answer 4

abrzana

Level 1

0 points

Feb 22, 2015 4:53 PM in response to Brett_No5

I've done everything as you said but I still get the "no error" message. The only thing that was different for me is that I got iTunesMobileDevice.dll missing, but it wasn't in the Apple Application Support folder like you said it would, so I downloaded it and put it there, but it still doesn't work.

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