Yasso1313

Q: forgot to answer to the secret questions on your account

forgot to answer to the secret questions on your account

iPad 2 Wi-Fi + 3G, iOS 6.1.3

Posted on Sep 17, 2013 4:37 AM

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Q: forgot to answer to the secret questions on your account

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  • by King_Penguin,

    King_Penguin King_Penguin Sep 17, 2013 4:53 AM in response to Yasso1313
    Level 10 (135,224 points)
    iTunes
    Sep 17, 2013 4:53 AM in response to Yasso1313

    If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then go to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you should see an option to send security question reset info to your rescue email address.

     

    If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you won't get the reset option - you will need to contact iTunes Support / Apple to get the questions reset.

     

    Contacting Apple about account security : http://support.apple.com/kb/HT5699

     

    When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312