I forgot the answer of the secret questions on my account and I sent to apple a mail and no responding I can't purchase any thing pls help
iPad 2 Wi-Fi + 3G, iOS 6.1.3
Did you see my reply to your duplicate thread : https://discussions.apple.com/thread/5314581?answerId=22998499022#22998499022 ?
My friend I do as you told me but no responding from apple and my money I can't by any thing with it pls what can I do
Which method did you use to contact them, the rescue email address, or have you not got one and had to contact Apple via that contact page ? If you used the rescue email link then I think that the email should have arrived fairly promptly (you've checked the spam folder as well as your inbox ?) - if the email hasn't arrived then you could try requesting it again, or use the contact page to contact Apple in your country.
I didn't have rescue mail so I sent mail to apple to rest my answers but no responding from them
Thanks for your help full but the problem not solved pls any another way thanks
Did they have a number to call
How did you send the email to them ? Did you use the contact link for your country from the page I linked to on your other thread i.e. http://support.apple.com/kb/HT5699 ?
Yes I use this link and I had mail from them that they got my request but with out restore my answers
That what I got
Dear customer,
This is an automated reply, but an iTunes Store representative will be reviewing your request and will send you a personal response soon (generally within 48 hours). Meanwhile, you may find the following articles helpful. They address several common questions from customers:
Possible iTunes Store errors
Mac: http://support.apple.com/kb/HT1412
Windows: http://support.apple.com/kb/TS1424
How to resume interrupted iTunes Store downloads
http://support.apple.com/kb/HT1725
iTunes: Finding lost media and downloads
http://support.apple.com/kb/TS1408
Resending iTunes Gifts
http://support.apple.com/kb/HT1541
Please do not reply to this email. Thank you for your patience.
Sincerely,
iTunes Store Customer Support
http://www.apple.com/support/itunes/
Follow-Up: 289954964
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What country are you in and you selected the link under the 'Contact Apple Support' column for your country, not the 'Website' column ? Resetting security questions normally requires contact via phone so that they can confirm your id.
I am in Egypt but my store is us so I choose us link
Can you give me there phone and I call them
If you are in Egypt then you can only use the Egyptian store - you need to be in a country to use its store.
The US store's terms of use include :
The App and Book Services are available to you only in the United States, its territories, and possessions. You agree not to use or attempt to use the App and Book Services from outside these locations. Apple may use technologies to verify your compliance.
As it said in the automated reply that you got, you should get a reply within 48 hours
I have been in us and I didn't Chang the store since this time about 9 month so there is no way to solve this problem
If you are no longer in the US then you can't use the US store, you will need to use the Egyptian store if that is where you now are.
If you were in the US then you'd be able to fill in your US phone number on the 'forgotten Apple ID security questions' so that they can contact you. You will need to wait until you get the proper email reply.
Heeeeeeeeeelp
