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iPhone 5, iOS 6.1.4

Posted on Sep 17, 2013 2:47 PM

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3 replies

Sep 17, 2013 2:50 PM in response to miladmirkazemi63

What question would that be? If you mean security questions:


The Three Best Alternatives for Security Questions and Rescue Mail


If you do not have success with one, then try another:


1. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.

2. Call Apple Support in your country: Customer Service: Contact Apple support.

3. Rescue email address and how to reset Apple ID security questions.


A substitute for using the security questions is to use 2-step verification:


Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

Jan 10, 2014 10:12 AM in response to kostaspatra

We are fellow users here on these forums.


If your rescue email address on your account says 'hotnail' then that is how you typed it in when you added it to your acocunt - you won't be able to change it until you can answer your questions, you will need to contact iTunes Support / Apple in your country to get the questions reset.


Contacting Apple about account security : http://support.apple.com/kb/HT5699


When they've been reset you can then use the steps half-way down this page to update your rescue email address for potential future use : http://support.apple.com/kb/HT5312

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