Can't back up to iCloud & I have enough storage

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Level 1

12 points

Can't back up to iCloud & I have enough storage

On my iPhone 5, trying to do a backup to the iCloud. I've already backed my iPhone up to my iTunes on my laptop, but my iPhone won't back up to the iCloud and I have enough storage, which I just bought (10 GB + the free 5GB = 15 GB of iCloud storage for $20/year). All it does is freeze at "Estimating time remaining..." then it says "the backup could not be completed" after about 10-15 minutes.

Here are my storage stats on my phone any advice would be greatly appreciated.

Settings>iCloud>>Storage & Backup>

Total Storage: 15.0 GB

Available: 9.9 GB

>Manage Storage

Backups = 5.1 GB

iPhone = 4.9 GB
iPad = 183.2 MB

Documents & Data = 334.8 KB

Mail = 2 MB

Why won't it back up when I have 9.9 GB of storage available?? My iPad is usually virtually no space....

iPhone 5, iOS 6.1.4

Posted on Sep 17, 2013 7:16 PM

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Answer 1

Best reply

randers4

Level 9

63,519 points

Sep 17, 2013 7:26 PM in response to ChaseG08

This may be caused by a corrupt existing backup that needs to be deleted, or by data on your device that is causing the backup to fail. To troubleshoot these, try deleting your last iCloud backup (if you have one) by turning off iCloud Backup in Settings>iCloud>Storage & Backup, then tap Manage Storage, swipe across your backup and tap Delete, then go back and turn iCloud Backup back on and try backing up again.

If it still won't back up, you may have an app or something in your camera roll that is causing the backup to fail. To locate which one, go to Settings>iCloud>Storage & Backup>Manage Storage, tap the name of your device under Backups, under Backup Options tap Show All Apps, then turn them all to Off (including camera roll) and try backing up again. If the backup is successful, then the camera roll and/or one of your apps is causing the backup to fail and you'll have to located by process of elimination. Turn the camera roll On and try backing up again. If it succeeds, turn some of your apps to On and try backing up again. If it succeeds again, turn some more apps to On then try again; repeat this process until it fails. Eventually you'll be able to locate the problem app and exclude it from your backup.

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Answer 2

Aug 4, 2017 1:11 AM in response to ChaseG08

Brilliant! I have been trying for days to back my phone up! it told me 7 hours remaining. So I left it on all night but it still wasn't backed up, I only had to ask.

thankyou!

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