How do I authorise my computer to play songs purchased with an old apple id for which I no longer have the password?

Question

How do I authorise my computer to play songs purchased with an old apple id for which I no longer have the password?

I recently purchased a mac for my daughter. On transfering some songs to her machine from my computer, I was asked for authorisation which I provided.

Some songs however, although they play with no problems on my other two machines, on HER computer asked me to authorise the songs with an apple ID and Password that I no longer have and haven't used in about 5 years. The e-mail ID is closed down now, and I can't remember the password.

What do I do?

Mac mini, Mac OS X (10.7)

Posted on Sep 18, 2013 4:13 AM

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Answer 1

King_Penguin

Level 10

334,138 points

Sep 18, 2013 4:40 AM in response to Mr Brickstone

All downloads from the store are tied to the account that downloaded them, so if those songs were bought by that old account then only that old account will be able to authorise them. If you can't remember the password but you know it's security info then you could try getting the password reset via this page : http://iforgot.apple.com - if you can then you can change the primary email address on it by logging into the account : http://appleid.apple.com

If you can't get the password reset that way then you could try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page

Or maybe Apple : http://support.apple.com/kb/HT5699

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