User profile for user: p4jos1
p4jos1 Author
User level: Level 1
0 points

Sleep restart problems

when i close my macbook air lid so it automatically goes to sleep then open it again the screen says i need to hold the power button down to restart it, any ideas how to fix the problem

MacBook Air

Posted on Sep 18, 2013 5:56 AM

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5 replies
User profile for user: Linc Davis
Linc Davis
User level: Level 10
209,739 points

Sep 18, 2013 1:15 PM in response to p4jos1

If you have more than one user account, you must be logged in as an administrator to carry out these instructions.

Launch the Console application in any of the following ways:


☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)


☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.


☞ Open LaunchPad. Click Utilities, then Console in the icon grid.

Select the most recent panic log under the heading System Diagnostic Reports on the left. If you don't see that heading, select


View ▹ Show Log List

from the menu bar. Post the entire contents of the panic report — the text, please, not a screenshot. In the interest of privacy, I suggest you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header and body of the report, if it’s present (it may not be.) Please don't post shutdownStall, spin, or hang reports.

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User profile for user: p4jos1
p4jos1 Author
User level: Level 1
0 points

Sep 18, 2013 1:37 PM in response to Linc Davis

I hope this is what you wanted, i think i edited out UUID, i hope i didn't edit the wrong thing.Please let me know what you think



Wed Sep 18 20:06:05 2013

panic(cpu 2 caller 0xffffff80002c4794): Kernel trap at 0xffffff807e396000, type 14=page fault, registers:




Backtrace (CPU 2), Frame : Return Address


Kernel Extensions in backtrace:

com.apple.iokit.IOHIDFamily(1.7.1)[675CB4D0-DEAD-379A-AEAC-7719BFE54EEC]@0xffff ff7f809c1000->0xffffff7f80a2bfff

dependency: com.apple.driver.AppleKeyStore(28.18)[03A494E4-AA15-35DF-85EF-D8B2C7A9F05B]@0xf fffff7f809b5000

com.apple.iokit.IOUSBHIDDriver(5.0)[82BC2B1C-DA47-3C1D-A6AF-276262101A23]@0xfff fff7f80a2c000->0xffffff7f80a33fff

dependency: com.apple.iokit.IOHIDFamily(1.7.1)[675CB4D0-DEAD-379A-AEAC-7719BFE54EEC]@0xffff ff7f809c1000

dependency: com.apple.iokit.IOUSBFamily(5.1.0)[71AF5A29-1AE2-3812-A0FF-96DD1CC6534D]@0xffff ff7f8094b000



BSD process name corresponding to current thread: kernel_task



Mac OS version:

11G63b



Kernel version:

Darwin Kernel Version 11.4.2: Thu Aug 23 16:25:48 PDT 2012; root:xnu-1699.32.7~1/RELEASE_X86_64

Kernel UUID: FF3BB088-60A4-349C-92EA-CA649C698CE5

System model name: MacBookAir4,2 (Mac-742912EFDBEE19B3)



System uptime in nanoseconds: 1134762865749

last loaded kext at 1133866541598: com.apple.iokit.SCSITaskUserClient 3.2.1 (addr 0xffffff7f807a0000, size 36864)

last unloaded kext at 97687305451: com.apple.driver.AppleUSBUHCI 5.1.0 (addr 0xffffff7f80a5d000, size 65536)

loaded kexts:

com.trusteer.driver.gakl_driver_2 1

com.apple.iokit.SCSITaskUserClient 3.2.1

com.apple.driver.AppleUSBTCKeyEventDriver 227.6

com.apple.driver.AppleUSBCDC 4.1.22

com.apple.driver.AppleHWSensor 1.9.5d0

com.apple.filesystems.autofs 3.0

com.apple.driver.AppleMikeyHIDDriver 122

com.apple.driver.AppleMikeyDriver 2.2.5a5

com.apple.driver.AppleHDA 2.2.5a5

com.apple.driver.AudioAUUC 1.59

com.apple.driver.ApplePlatformEnabler 2.0.5d3

com.apple.driver.AGPM 100.12.75

com.apple.driver.IOBluetoothSCOAudioDriver 4.0.8f17

com.apple.driver.IOBluetoothA2DPAudioDriver 4.0.8f17

com.apple.driver.AppleUpstreamUserClient 3.5.9

com.apple.driver.AppleSMCPDRC 5.0.0d8

com.apple.iokit.IOUserEthernet 1.0.0d1

com.apple.iokit.IOBluetoothSerialManager 4.0.8f17

com.apple.driver.AppleSMCLMU 2.0.1d2

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AudioIPCDriver 1.2.3

com.apple.driver.ApplePolicyControl 3.1.33

com.apple.driver.ACPI_SMC_PlatformPlugin 5.0.0d8

com.apple.driver.AppleLPC 1.6.0

com.apple.driver.AppleBacklight 170.2.2

com.apple.driver.AppleMCCSControl 1.0.33

com.apple.driver.AppleIntelHD3000Graphics 7.3.2

com.apple.driver.BroadcomUSBBluetoothHCIController 4.0.8f17

com.apple.driver.AppleUSBTCButtons 227.6

com.apple.driver.AppleUSBTCKeyboard 227.6

com.apple.driver.AppleUSBCardReader 3.0.6

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1

com.apple.BootCache 33

com.apple.driver.XsanFilter 404

com.apple.iokit.IOAHCIBlockStorage 2.1.0

com.apple.driver.AppleUSBHub 5.1.0

com.apple.driver.AirPort.Brcm4331 561.7.22

com.apple.driver.AppleSmartBatteryManager 161.0.0

com.apple.driver.AppleEFINVRAM 1.6.1

com.apple.driver.AppleAHCIPort 2.3.1

com.apple.driver.AppleUSBEHCI 5.1.0

com.apple.driver.AppleACPIButtons 1.5

com.apple.driver.AppleRTC 1.5

com.apple.driver.AppleHPET 1.7

com.apple.driver.AppleSMBIOS 1.9

com.apple.driver.AppleACPIEC 1.5

com.apple.driver.AppleAPIC 1.6

com.apple.driver.AppleIntelCPUPowerManagementClient 195.0.0

com.apple.nke.applicationfirewall 3.2.30

com.apple.security.quarantine 1.4

com.apple.security.TMSafetyNet 8

com.apple.driver.AppleIntelCPUPowerManagement 195.0.0

com.apple.kext.triggers 1.0

com.apple.driver.DspFuncLib 2.2.5a5

com.apple.iokit.IOSurface 80.0.2

com.apple.iokit.IOSerialFamily 10.0.5

com.apple.driver.AppleHDAController 2.2.5a5

com.apple.iokit.IOHDAFamily 2.2.5a5

com.apple.iokit.IOAudioFamily 1.8.6fc18

com.apple.kext.OSvKernDSPLib 1.3

com.apple.driver.AppleSMC 3.1.3d10

com.apple.driver.IOPlatformPluginLegacy 5.0.0d8

com.apple.driver.AppleSMBusPCI 1.0.10d0

com.apple.driver.IOPlatformPluginFamily 5.1.1d6

com.apple.driver.AppleGraphicsControl 3.1.33

com.apple.driver.AppleBacklightExpert 1.0.4

com.apple.driver.AppleSMBusController 1.0.10d0

com.apple.iokit.IONDRVSupport 2.3.4

com.apple.driver.AppleIntelSNBGraphicsFB 7.3.2

com.apple.iokit.IOGraphicsFamily 2.3.4

com.apple.driver.AppleUSBBluetoothHCIController 4.0.8f17

com.apple.iokit.IOBluetoothFamily 4.0.8f17

com.apple.driver.AppleThunderboltDPInAdapter 1.8.5

com.apple.driver.AppleThunderboltDPAdapterFamily 1.8.5

com.apple.driver.AppleThunderboltPCIDownAdapter 1.2.5

com.apple.driver.AppleUSBMultitouch 230.5

com.apple.iokit.IOUSBHIDDriver 5.0.0

com.apple.iokit.IOSCSIBlockCommandsDevice 3.2.1

com.apple.iokit.IOUSBMassStorageClass 3.0.3

com.apple.iokit.IOSCSIArchitectureModelFamily 3.2.1

com.apple.driver.AppleUSBMergeNub 5.1.0

com.apple.driver.AppleUSBComposite 5.0.0

com.apple.driver.AppleThunderboltNHI 1.6.0

com.apple.iokit.IOThunderboltFamily 2.0.3

com.apple.iokit.IOUSBUserClient 5.0.0

com.apple.iokit.IO80211Family 420.3

com.apple.iokit.IONetworkingFamily 2.1

com.apple.iokit.IOAHCIFamily 2.0.8

com.apple.iokit.IOUSBFamily 5.1.0

com.apple.driver.AppleEFIRuntime 1.6.1

com.apple.iokit.IOHIDFamily 1.7.1

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 177.11

com.apple.kext.AppleMatch 1.0.0d1

com.apple.driver.DiskImages 331.7

com.apple.iokit.IOStorageFamily 1.7.2

com.apple.driver.AppleKeyStore 28.18

com.apple.driver.AppleACPIPlatform 1.5

com.apple.iokit.IOPCIFamily 2.7

com.apple.iokit.IOACPIFamily 1.4

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Sleep restart problems

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