p4jos1
Level 1 (0 points)

Q: Sleep restart problems

when i close my macbook air lid so it automatically goes to sleep then open it again the screen says i need to hold the power button down to restart it, any ideas how to fix the problem

MacBook Air

Posted on Sep 18, 2013 5:56 AM

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p4jos1

Q: Sleep restart problems

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  • Helpful answers

  • by dominic23,

    dominic23 dominic23 Sep 18, 2013 6:33 AM in response to p4jos1
    Level 8 (42,122 points)
    Mac OS X
    Sep 18, 2013 6:33 AM in response to p4jos1

    Kernal Panics

     

    http://support.apple.com/kb/TS3742

     

    http://www.thexlab.com/faqs/kernelpanics.html

     

     

    Follow the steps suggested in these articles.

  • by Linc Davis,

    Linc Davis Linc Davis Sep 18, 2013 1:15 PM in response to p4jos1
    Level 10 (208,044 points)
    Applications
    Sep 18, 2013 1:15 PM in response to p4jos1

    If you have more than one user account, you must be logged in as an administrator to carry out these instructions.

      

    Launch the Console application in any of the following ways:

     

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

     

    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

     

    ☞ Open LaunchPad. Click Utilities, then Console in the icon grid.

       

    Select the most recent panic log under the heading System Diagnostic Reports on the left. If you don't see that heading, select  

     

    View ▹ Show Log List
       
    from the menu bar. Post the entire contents of the panic report — the text, please, not a screenshot. In the interest of privacy, I suggest you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header and body of the report, if it’s present (it may not be.) Please don't post shutdownStall, spin, or hang reports.

  • by p4jos1,

    p4jos1 p4jos1 Sep 18, 2013 1:37 PM in response to Linc Davis
    Level 1 (0 points)
    Sep 18, 2013 1:37 PM in response to Linc Davis

    I hope this is what you wanted, i think i edited out UUID, i hope i didn't edit the wrong thing.Please let me know what you think

     

     

    Wed Sep 18 20:06:05 2013

    panic(cpu 2 caller 0xffffff80002c4794): Kernel trap at 0xffffff807e396000, type 14=page fault, registers:

     

     

     

    Backtrace (CPU 2), Frame : Return Address

     

          Kernel Extensions in backtrace:

             com.apple.iokit.IOHIDFamily(1.7.1)[675CB4D0-DEAD-379A-AEAC-7719BFE54EEC]@0xffff ff7f809c1000->0xffffff7f80a2bfff

                dependency: com.apple.driver.AppleKeyStore(28.18)[03A494E4-AA15-35DF-85EF-D8B2C7A9F05B]@0xf fffff7f809b5000

             com.apple.iokit.IOUSBHIDDriver(5.0)[82BC2B1C-DA47-3C1D-A6AF-276262101A23]@0xfff fff7f80a2c000->0xffffff7f80a33fff

                dependency: com.apple.iokit.IOHIDFamily(1.7.1)[675CB4D0-DEAD-379A-AEAC-7719BFE54EEC]@0xffff ff7f809c1000

                dependency: com.apple.iokit.IOUSBFamily(5.1.0)[71AF5A29-1AE2-3812-A0FF-96DD1CC6534D]@0xffff ff7f8094b000

     

     

    BSD process name corresponding to current thread: kernel_task

     

     

    Mac OS version:

    11G63b

     

     

    Kernel version:

    Darwin Kernel Version 11.4.2: Thu Aug 23 16:25:48 PDT 2012; root:xnu-1699.32.7~1/RELEASE_X86_64

    Kernel UUID: FF3BB088-60A4-349C-92EA-CA649C698CE5

    System model name: MacBookAir4,2 (Mac-742912EFDBEE19B3)

     

     

    System uptime in nanoseconds: 1134762865749

    last loaded kext at 1133866541598: com.apple.iokit.SCSITaskUserClient          3.2.1 (addr 0xffffff7f807a0000, size 36864)

    last unloaded kext at 97687305451: com.apple.driver.AppleUSBUHCI          5.1.0 (addr 0xffffff7f80a5d000, size 65536)

    loaded kexts:

    com.trusteer.driver.gakl_driver_2          1

    com.apple.iokit.SCSITaskUserClient          3.2.1

    com.apple.driver.AppleUSBTCKeyEventDriver          227.6

    com.apple.driver.AppleUSBCDC          4.1.22

    com.apple.driver.AppleHWSensor          1.9.5d0

    com.apple.filesystems.autofs          3.0

    com.apple.driver.AppleMikeyHIDDriver          122

    com.apple.driver.AppleMikeyDriver          2.2.5a5

    com.apple.driver.AppleHDA          2.2.5a5

    com.apple.driver.AudioAUUC          1.59

    com.apple.driver.ApplePlatformEnabler          2.0.5d3

    com.apple.driver.AGPM          100.12.75

    com.apple.driver.IOBluetoothSCOAudioDriver          4.0.8f17

    com.apple.driver.IOBluetoothA2DPAudioDriver          4.0.8f17

    com.apple.driver.AppleUpstreamUserClient          3.5.9

    com.apple.driver.AppleSMCPDRC          5.0.0d8

    com.apple.iokit.IOUserEthernet          1.0.0d1

    com.apple.iokit.IOBluetoothSerialManager          4.0.8f17

    com.apple.driver.AppleSMCLMU          2.0.1d2

    com.apple.Dont_Steal_Mac_OS_X          7.0.0

    com.apple.driver.AudioIPCDriver          1.2.3

    com.apple.driver.ApplePolicyControl          3.1.33

    com.apple.driver.ACPI_SMC_PlatformPlugin          5.0.0d8

    com.apple.driver.AppleLPC          1.6.0

    com.apple.driver.AppleBacklight          170.2.2

    com.apple.driver.AppleMCCSControl          1.0.33

    com.apple.driver.AppleIntelHD3000Graphics          7.3.2

    com.apple.driver.BroadcomUSBBluetoothHCIController          4.0.8f17

    com.apple.driver.AppleUSBTCButtons          227.6

    com.apple.driver.AppleUSBTCKeyboard          227.6

    com.apple.driver.AppleUSBCardReader          3.0.6

    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless          1.0.0d1

    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1

    com.apple.BootCache          33

    com.apple.driver.XsanFilter          404

    com.apple.iokit.IOAHCIBlockStorage          2.1.0

    com.apple.driver.AppleUSBHub          5.1.0

    com.apple.driver.AirPort.Brcm4331          561.7.22

    com.apple.driver.AppleSmartBatteryManager          161.0.0

    com.apple.driver.AppleEFINVRAM          1.6.1

    com.apple.driver.AppleAHCIPort          2.3.1

    com.apple.driver.AppleUSBEHCI          5.1.0

    com.apple.driver.AppleACPIButtons          1.5

    com.apple.driver.AppleRTC          1.5

    com.apple.driver.AppleHPET          1.7

    com.apple.driver.AppleSMBIOS          1.9

    com.apple.driver.AppleACPIEC          1.5

    com.apple.driver.AppleAPIC          1.6

    com.apple.driver.AppleIntelCPUPowerManagementClient          195.0.0

    com.apple.nke.applicationfirewall          3.2.30

    com.apple.security.quarantine          1.4

    com.apple.security.TMSafetyNet          8

    com.apple.driver.AppleIntelCPUPowerManagement          195.0.0

    com.apple.kext.triggers          1.0

    com.apple.driver.DspFuncLib          2.2.5a5

    com.apple.iokit.IOSurface          80.0.2

    com.apple.iokit.IOSerialFamily          10.0.5

    com.apple.driver.AppleHDAController          2.2.5a5

    com.apple.iokit.IOHDAFamily          2.2.5a5

    com.apple.iokit.IOAudioFamily          1.8.6fc18

    com.apple.kext.OSvKernDSPLib          1.3

    com.apple.driver.AppleSMC          3.1.3d10

    com.apple.driver.IOPlatformPluginLegacy          5.0.0d8

    com.apple.driver.AppleSMBusPCI          1.0.10d0

    com.apple.driver.IOPlatformPluginFamily          5.1.1d6

    com.apple.driver.AppleGraphicsControl          3.1.33

    com.apple.driver.AppleBacklightExpert          1.0.4

    com.apple.driver.AppleSMBusController          1.0.10d0

    com.apple.iokit.IONDRVSupport          2.3.4

    com.apple.driver.AppleIntelSNBGraphicsFB          7.3.2

    com.apple.iokit.IOGraphicsFamily          2.3.4

    com.apple.driver.AppleUSBBluetoothHCIController          4.0.8f17

    com.apple.iokit.IOBluetoothFamily          4.0.8f17

    com.apple.driver.AppleThunderboltDPInAdapter          1.8.5

    com.apple.driver.AppleThunderboltDPAdapterFamily          1.8.5

    com.apple.driver.AppleThunderboltPCIDownAdapter          1.2.5

    com.apple.driver.AppleUSBMultitouch          230.5

    com.apple.iokit.IOUSBHIDDriver          5.0.0

    com.apple.iokit.IOSCSIBlockCommandsDevice          3.2.1

    com.apple.iokit.IOUSBMassStorageClass          3.0.3

    com.apple.iokit.IOSCSIArchitectureModelFamily          3.2.1

    com.apple.driver.AppleUSBMergeNub          5.1.0

    com.apple.driver.AppleUSBComposite          5.0.0

    com.apple.driver.AppleThunderboltNHI          1.6.0

    com.apple.iokit.IOThunderboltFamily          2.0.3

    com.apple.iokit.IOUSBUserClient          5.0.0

    com.apple.iokit.IO80211Family          420.3

    com.apple.iokit.IONetworkingFamily          2.1

    com.apple.iokit.IOAHCIFamily          2.0.8

    com.apple.iokit.IOUSBFamily          5.1.0

    com.apple.driver.AppleEFIRuntime          1.6.1

    com.apple.iokit.IOHIDFamily          1.7.1

    com.apple.iokit.IOSMBusFamily          1.1

    com.apple.security.sandbox          177.11

    com.apple.kext.AppleMatch          1.0.0d1

    com.apple.driver.DiskImages          331.7

    com.apple.iokit.IOStorageFamily          1.7.2

    com.apple.driver.AppleKeyStore          28.18

    com.apple.driver.AppleACPIPlatform          1.5

    com.apple.iokit.IOPCIFamily          2.7

    com.apple.iokit.IOACPIFamily          1.4

  • by Linc Davis,

    Linc Davis Linc Davis Sep 18, 2013 2:23 PM in response to p4jos1
    Level 10 (208,044 points)
    Applications
    Sep 18, 2013 2:23 PM in response to p4jos1

    Remove Rapport by following the instructions on this page.

    Back up all data before making any changes.

  • by p4jos1,

    p4jos1 p4jos1 Sep 19, 2013 12:04 PM in response to Linc Davis
    Level 1 (0 points)
    Sep 19, 2013 12:04 PM in response to Linc Davis

    thanks Linc i think it's solved the problem, really appreciate your help