Previous 1 2 Next 25 Replies Latest reply: Sep 29, 2013 2:59 AM by JonasVanduffel
JonasVanduffel Level 1 Level 1

I want to buy the new iPhone 5S in Germany. Is there a problem when I use the iPhone in Belgium? I heard there is always a worldwide limited warranty of 1 year. Is this correct?

Solved by wegras on Sep 18, 2013 7:55 AM Solved

If I don't have problems, there is no problem. But if I have a problem with the iPhone, can I go to an official Apple store in Belgium so they can send it to any place for repair?

Apple in Belgium will handle the iPhone in exactly the same way had you purchased the iPhone in Belgium

as long as it comes from another EU country .Apple do not repair they exchange for a refurbished unit if a warranty issue or charge for an Out of Warranty exchange  unit if you have damaged or caused the issue through misuse

Reply by wegras on Sep 18, 2013 6:45 AM Helpful

There is NO world wide warranty on iPhones (or iPads)

However Apple treats the EU as one country for warranty purposes so a German iPhone is covered in Belgium

Reply by Lexiepex on Sep 18, 2013 7:03 AM Helpful

There is only warrantee in the country that you bought it in. Also in European countries (because the provider systems are not "homogenised").

What is interesting though that the EU made it obligatory that you have TWO years of warrantee. Apple is slowly complying to that. In BE you probably have the two year warrantee. I can imagine that you want to buy in DE because the VAT is seriously lower there than in BE, but you will not have warrantee in BE then.

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