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Cant restore iphone 5

635 Views 1 Reply Latest reply: Sep 20, 2013 8:39 AM by pedro d RSS
HoppiTronic Level 1 Level 1 (0 points)
Currently Being Moderated
Sep 18, 2013 7:18 AM

Hello everyone i have a huge problem with my iphone 5. it turned off today because i went out of battery, so i charged it and tried to restart it but nothing happend. it stucked at the apple logo and nothing happens. so i tried to reatore it with itunes but i didnt work as well. i always get the error message 1603 or 1604 and if i try in DFU mode its the same. if i try to restore it my itunes is preparing the iphone and the iphone goes off and on again and the the same apple logo apears and not progressbar or so. just the same thing like booting. and i tunes kicks the iphone. i tried every solution to fix this 1604 or 1603 error, except using another usb cable but i dont think it will fix it.


what can i do? is my iphone totally broken now?


pls help me and sorry for the terrible english

iPhone 5, OS X Mountain Lion (10.8.4)
  • pedro d Community Specialists Community Specialists (1,545 points)
    Currently Being Moderated
    Sep 20, 2013 8:39 AM (in response to HoppiTronic)

    Hello there, HoppiTronic.


    The following Knowledge Base article has an extensive list of error messages and solutions. Both errors are mentioned and have some recommended steps to resolve:


    iTunes: Specific update-and-restore error messages and advanced troubleshooting



    Error 1604

    This error is often related to USB timing. Try changing USB ports, using a different Dock Connector or Lightning Connector to USB cable, and other available USB troubleshooting steps. If you're using a dock, bypass it and connect directly to the white Apple USB dock connector cable. If the issue persists on a known-good computer, the device may need service.

    If the issue isn't resolved by USB isolation troubleshooting and another computer isn't available, try these steps to resolve the issue:

    1. Connect the device to iTunes.
    2. Confirm that the device is in Recovery Mode. If it's not in Recovery Mode, put it into Recovery Mode.
    3. Restore and wait for the error.
    4. When prompted, click OK.
    5. Close and reopen iTunes while the device remains connected.
    6. The device should now be recognized in Recovery Mode.
    7. Try to restore again.

    If the steps above don't resolve the issue, try restoring using a known-good USB cable, computer, and network connection.


    Error 1603

    Follow the steps listed above for Error 1604. Also, discard the .ipsw file, open iTunes, and attempt to download the update again. See the steps under " Advanced steps > Rename, move, or delete the iOS software file (.ipsw)" below for file locations. If you don't want to remove the IPSW in the original user, try restoring as a new administrator user. If the issue remains, eliminate third-party security software conflicts.

    Thanks for reaching out to Apple Support Communities.



    Pedro D.


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