cherylfromvienna
Level 1 (0 points)

Q: Error 102 when trying to download OS X 10.8.5, Help!

I am using a Macbook Pro 8,2 on 10.8.4

 

When attempting to download and install the 10.8.5 update via the Mac App Store, I receive an error 102 before the download will begin! I even tried to download the update directly from the Apple support site only to be hit with an access denied page :/

 

What can I do?

MacBook Pro (15-inch Late 2011), Mac OS X (10.7.4)

Posted on Sep 18, 2013 10:36 AM

by Eric Root,Solvedanswer
Eric Root Eric Root
Level 9 (70,250 points)
iTunes
A:

It appears Apple’s download servers are ‘overwhelmed’ today.  I couldn’t download the newest iTunes update or IOS 7 and there are a lot of discussions today about not being able to download. One poster said they had chatted with App Store support who confirmed the problem.


Posted on Sep 18, 2013 12:41 PM

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cherylfromvienna

Q: Error 102 when trying to download OS X 10.8.5, Help!

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  • Helpful answers

  • by dortmunder75,

    dortmunder75 dortmunder75 Sep 18, 2013 11:14 AM in response to cherylfromvienna
    Level 1 (0 points)
    Sep 18, 2013 11:14 AM in response to cherylfromvienna

    Lots of people having this problem today. I think their servers are just busy because everyone is trying to download updates. I would just give it some time and keep trying. Here's a link that will explain things:

     

    http://www.gottabemobile.com/2013/09/18/ios-7-release-date-errors/

  • by hersey10,

    hersey10 hersey10 Sep 18, 2013 11:21 AM in response to cherylfromvienna
    Level 1 (0 points)
    Sep 18, 2013 11:21 AM in response to cherylfromvienna

    I am receiving this, too. Has to be the iOS release causing these foul ups. A friend is also having unrelated iTunes trouble.

  • by C5Z,Helpful

    C5Z C5Z Sep 18, 2013 11:52 AM in response to cherylfromvienna
    Level 1 (30 points)
    Sep 18, 2013 11:52 AM in response to cherylfromvienna

    It took me 4 or 5 tries of partial download, then error message and try again.  Finally completed entire download.

  • by Eric Root,Helpful

    Eric Root Eric Root Sep 18, 2013 12:01 PM in response to cherylfromvienna
    Level 9 (70,250 points)
    iTunes
    Sep 18, 2013 12:01 PM in response to cherylfromvienna

    You can try here.

     

    10.8.5 Combo Update

  • by Eric Root,Solvedanswer

    Eric Root Eric Root Sep 18, 2013 12:41 PM in response to cherylfromvienna
    Level 9 (70,250 points)
    iTunes
    Sep 18, 2013 12:41 PM in response to cherylfromvienna

    It appears Apple’s download servers are ‘overwhelmed’ today.  I couldn’t download the newest iTunes update or IOS 7 and there are a lot of discussions today about not being able to download. One poster said they had chatted with App Store support who confirmed the problem.


  • by MrsBourne,

    MrsBourne MrsBourne Sep 18, 2013 1:49 PM in response to Eric Root
    Level 1 (4 points)
    Mac OS X
    Sep 18, 2013 1:49 PM in response to Eric Root

    I had the same problem on both my Macs (error 102), when I tried to install the OS X, iTunes, and AirPort update.

     

    I downloaded the Combo Update from Eric Root's link (posted above --- TY).  When I try to launch the Combo Update installer it says "no mountable file systems".

     

    Perhaps this is a sign...

     

    I was able to update iTunes 11.1.0 and AirPort Utility 6.3.1 individually from the App Store (which is part of the combo update).

     

    I will wait a few days and try OS X 10.8.5 again.

  • by Amber Lunch,

    Amber Lunch Amber Lunch Jun 30, 2016 10:08 AM in response to cherylfromvienna
    Level 1 (24 points)
    Jun 30, 2016 10:08 AM in response to cherylfromvienna

    My issue was the same, but for a different reason. The update from the App store gave me the error 102. When I downloaded the update direct from the Apple site and tried to install that, I got an error that said my OS was incompatible with the update.


    Here's how I successfully did the update:
    1. Opened app store and went to the "updates" tab

    2. At the bottom of the description for the 10.8.5 update is a tiny link that expands the package into components. Install each one individually by clicking on the "install" button next to each one. I was able to install all the components from this update using this method except iPhoto 9.4.3.

    3. Search for "iPhoto 9.4.3 update" on the apple site (not the App Store), downloaded that and installed it.

    This should work - if it doesn't, restart while holding down the "shift" key (puts you in 'safe mode') and try the above steps in safe mode.

     

    Amber