Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iTunes Match issues on iOS 7

I have been using iOS 7 since the release of the GM. Overall, I love it - however with the music app, specifically with iTunes Match I am very dissapointed as the usability, for me has gone quite backwards.


Firstly, I have some artists in my collection with vast ammounts of albums (Grateful Dead, Phish, etc). With iOS 6, accessing those artist's albums was instantaneous. In iOS 7, it takes approximately 10-15 seconds from the time I tap the artist to being able to view the albums. When trying to return to the Artists tab, it will also hang for at least 10 seconds.


Second, once within the albums of a particular artist, there is no longer the alphabetical slider along the side which allows me to quickly scrub through the albums. When there are a lot of albums, scrolling manually through every album (and song) is quite tedious. I honestly can't believe how much of a step back this is. Albums no longer are listed alphabetically, now they are listed based on release date.


These issues have me wihing I coud go back to iOS 6, even though the rest of the new interface is great. I can't believe how much worse the music app is now. I can't believe no one at Apple has a music library containing artists with large discographies.


If there isn't a fix to these issues, I will have to cancel my iTunes Match subscription because it is simply too frustrating waiting for things to load and not being able to browse albums efficiently.


If anyone is aware of a fix, or is also frustrated by these issues, please let me know.

Posted on Sep 18, 2013 12:25 PM

Reply
377 replies

Sep 18, 2013 4:01 PM in response to pd18

I agree... to my horror, my music was a shambles after the upgrade. There were albums that were deplicated, many missing their artwork, you can no longer delete music from the device. This is in addition to everything you mentioned above, which I also found out about when looking through my music. I'm disgusted they ruined the one thing that mattered most to me in iOS.

Sep 18, 2013 7:19 PM in response to Burl1ves

Exact same problem with a 22,000 ish song library. It's been sitting there for half of forever now. I've tried turning match on and off. Tried turning cellular data off. Tried turning everything off and closing everything & even power cycling the phone before turning things back on. Nothing. If I do a search, my music shows up in the search but all of the screens except radio in the music app just shows the same exact thing as your screenshot.


Frustrating.

Sep 18, 2013 7:56 PM in response to pd18

iPhone5 and iPad 3 both suffering from "Loading iTunes Match..." message forever.


Can't do anything.


Personally, I think the Apple Keynotes/Events should be done on launch day so they can feel our pain and suffering. Imagine them standing up there trying to launch the new Music app and getting stuck on this.


Pathetic. What's worse is that the 5S and 5C come out Friday, so that's a billion more people setting up new phones and hitting the match and music and app servers.


It'll probably be a week before things start to settle down. 😟

Sep 18, 2013 9:32 PM in response to Ryanmark

Same happened to me ever since I upgraded it to 11.1 iTunes is not showing anything. iTunes Match on my iOS 7 iPhone 5 is stuck and on top of everything I had to restore my phone cause it was behaving really weird after I upgraded.

Problems like:

Battery issues.

iTunes Store not loading.

The phone began to increase its temperature.(I thought it was going to catch fire literally)


I've never had problems with iOS upgrades on its launch day until now I hope Apple figure this one out cause its really dissapointing

iTunes Match issues on iOS 7

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.