Previous 1 21 22 23 24 25 26 Next 377 Replies Latest reply: Mar 28, 2014 8:48 AM by NoBo Mac Go to original post
  • Jack Stachowicz Level 1 Level 1 (5 points)

    OK, this is getting very bizarre. Four newly purchased songs from the iTunes store that I added to a playlist took over 6 hours to appear in the Music app playlist on my iPhone 5s. Exactly 2 hours later, 1 of the 4 showed in iCloud status.


    When I attempted to download that 1 song, again the whole playlist listing shakes or quivers up and down. But this time, the download circle almost completed and then it literally reversed itself (i.e. the circle went counter-clockwise) until it was back to the start position and then the iCloud icon re-appeared.


    The more I'm thinking about this, it's got to be a back-end iTunes Match problem that the phone is unable to either read or "interpret" the match files so it routinely goes haywire. None of this happens when ITM is disabled and the phone is manually synced with iTunes on my Mac Mini.

  • Robby153 Level 1 Level 1 (5 points)

    Per jjmf a few posts up, Apple is aware of a problem with iTM and is working on it.


    How long did the Apple Maps SNAFU take to resolve?


    Steve Jobs must be rolling over in his grave . . .

  • marchardus717 Level 1 Level 1 (0 points)

    I got my 5s Friday.I had a 4 which I updated to ios 7. My itunes match was working fine, but after updating my new phone from a cloud backup my music match no longer works. Been on the phone and email.with apple since saturday. They have sent the case to engineering now. We have tweeked itunes computer, reset the phone for part of the music to show up for less than 30 minutes. My phone is stuck saying loading. I can restart and it show songs that will not play and even then it shows 1200 songs when on my computer the match says I have 19000 songs in the cloud. You can have up to 25000 in the cloud more if some of them are itune purchases. I am very frustrated at this point. If you have not changed over to your new phone and your things work you may want to what works. I wish I never upgraded. The finger print recognition is not worth this.

  • Robby153 Level 1 Level 1 (5 points)

    This will get resolved, and the Restart and Restore process cleaned things up (but iTM is disabled for now).


    The 5s is an awesome device especially for the upgraded video and camera resolution.


    The main "beef" is releasing a product before its "prime" !!!    :)

  • NoBo Mac Level 1 Level 1 (25 points)

    Well, my previous attempt at something similar didn't stick.


    Tried DirkWestera method. So far, kinda works. So, my steps:

    1. Turn off iTunes Match on Mac
    2. Logoff iTunes Store on iPhone
    3. Reboot phone
    4. Turn on iTunes Match on Mac
    5. Turn on iTunes Store on phone
    6. Turn on iTunes Match on phone (Show All Music was already on)
    7. Download a small playlist of tunes on phone
    8. Sync via USB on iTunes Mac
    9. Lost all downloaded tunes in small playlist
    10. Downloaded on phone album that makes up the small playlist (long story: it's due to my iPod car connection for this arrangement)
    11. Stop phone's Music app
    12. Sync to iTunes: songs still there.
    13. Download a different playlist
    14. Stop phone's Music app
    15. Sync to iTunes: songs still there
    16. Repeating


    Have not downloaded other playlists (did five so far), but just ran a couple of syncs with the Music app on the phone running and downloaded songs still there.


    So, hopefully, whatever magic bits are set incorrectly are finally clearing.

  • Robby153 Level 1 Level 1 (5 points)

    I am curious to know if you have tried finding a temporary steady-state with iTunes Match turned off on all computers and devices? You could do hard sync's from Mac iTunes via USB separately to your phone and iPod.


    I guess I am wondering (in general) what is important about having iTunes Match turned on, if it is not working right, and one can do hard sync's via USB?


    As was posted above, Apple seems to be aware of an iTunes Match problem. Perhaps I am missing the importance of having iTunes Match  for some reason?



  • NoBo Mac Level 1 Level 1 (25 points)

    A couple of things I've noticed, and possibly a lot less complicated fix for maybe some.


    I think some of the problems are due to Podcast syncing. I was going ok for a few days, then a couple of new podcasts showed up. Downloaded onto iTunes Mac, synced phone, music in playlists showing as not on the phone.


    So, ran a couple of quick tests. Disabled Podcast syncing, downloaded some random podcasts, sync. Music still on the phone.


    As for the iCloud symbol next to stuff, noticed something weird. In the process of trying to fix above paragraphs, turned off/on iTunes Match on the phone. When off, went into the Songs view to delete any stray stuff there. Noticed all my downloaded songs where still on the phone.


    Renabled iTunes Match, only a few tracks in my playlists had the iCloud symbol next to them. Used the "Download All" iCloud "button" to get the last few missing downloaded. Seems to now can't download these stragglers (keeps showing iCloud symbol). Go into the Songs view to look up some of these outliers, see that there are two or more entries for the same track. One or more of these will show that they are downloaded, one will be showing not downloaded.


    Put phone into Airplane mode, these outliers drop off the playlists, still have the downloaded tracks listed in Songs, the ones with cloud symbol also drop off here.


    So, I'm getting closer to fixing my issues with this all. Next steps/expiriment will be to reset everything on the phone and see if the outlier issue gets fixed.

  • NoBo Mac Level 1 Level 1 (25 points)

    Want to add to earlier post:


    So, downloaded some of my playlists. From the playlist view, things looked OK.


    Went into Songs view, the downloaded tracks in playlists were there, but, also had one or two of same track with the "downloading" icon next to it. So, went through the list of songs and deleted the songs in "downloading status".


    Resynced the phone via Mac iTunes several times. Seems like the downloaded songs are FINALLY sticking around, and none of the tracks are duplicating and or in download status.

  • NoBo Mac Level 1 Level 1 (25 points)

    No mas!


    Well, back to square one.


    A sync caused some of the tunes to get the cloud icon. A sync this morning caused all the songs to get a cloud icon next to them in the playlists. In the Songs view, I get at least two tracks listed for each song: one with no cloud next to it and no cover art, a second or more entry with the cover art and the cloud symbol next to it.


    Might try one more experiment of deleting all the playlists and recreating them, see if that does anything. Otherwise, I'm giving up for now, since I can play the songs in my car, and not getting on a plane for a few weeks (hopefully Apple will get this fixed by then).

  • Jon Lorrimer Level 1 Level 1 (35 points)

    Just to say that I'm having same problems with songs stuck on processing. I can often give them a push by switching cellular data on in the itunes & app store settings, finding the song in the music app and tapping it. With that setting toggled off I get asked if I want to download over cellular, but it never does.. with it on it seems to work, but I have to remember to switch it off or risk going over my data allowance.

    I'm switching to a 5S any day soon so I'll see if it migrates the bug to that. As many people have suggested it sounds like something needs fixing at their end. Let's hope it's soon.

  • Robby153 Level 1 Level 1 (5 points)

    A new update is available -- iOS 7.0.3.


    We shall see if it improves anything.

  • Robby153 Level 1 Level 1 (5 points)

    Also, iTunes 11.1.2 was just released.

  • Darryl Mylrea Level 1 Level 1 (105 points)

    Robby153 wrote:


    A new update is available -- iOS 7.0.3.


    We shall see if it improves anything.

    According to the release notes, nothing with the music app is fixed.  Has Apple even officically acknowledged there is a problem with iTunes match or are they just playing dumb and pretending the problem doesn't exist?

  • rogermexico Level 1 Level 1 (0 points)

    Here is my issue: it may be covered in the 23 pages of posts, but here goes anyway.


    I was using a 4s with iOS 7 and iTunes match. Literally every single time I created a playlist on the phone the app would crash. As soon as I clicked "Done" it would go the home screen. Now, 99% of the time all the songs I had added were still there. But it still crashed every time like clockwork.


    Today I upgraded to a 5s and now I'm having the exact same experience.     

  • CommanderT Level 1 Level 1 (0 points)

    This is it!!!! You're my hero! Thx a lot!!!!!