Currently Being Moderated18-set-2013 13.26 (in response to SheaMcCuen)
This happened to me also. I updated to iTunes 11.1 and when I plug in my iPhone 5 (still using iOS 6.x), iTunes doesn't see it. However, my computer does see the iPhone and shows the folder with all my photos, etc.
Currently Being Moderated18-set-2013 14.15 (in response to davidsh_seattle)
I was able to fix it! iTunes can now see my iPhone5.
I followed these instructions:
And re-installed the "Apple Mobile Device USB Driver".
- Right-click the Apple iPhone, Apple iPad, or Apple iPod entry in Device Manager and choose Update Driver from the shortcut menu.
- Click "Browse my computer for driver software."
- Click "Let me pick from a list of device drivers on my computer."
- Click the Have Disk button. (If the Have Disk option is not present, choose a device category such as Mobile Phone or Storage Device if listed, and click next. The Have Disk button should then appear.)
- In the "Install from Disk" dialog, click the Browse button.
- Use this window to navigate to the following folder:
C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers.
- Double-click the "usbaapl" file. (This file will be called "usbaapl64" if you have a 64-bit version of Windows. If you don't see "usbaapl64" here, or if there is no Drivers folder, look in C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\Drivers. instead).
- Click OK in the "Install from Disk" dialog.
- Click Next and finish the driver-installation steps. Open iTunes to verify that the device is recognized properly.
Currently Being Moderated18-set-2013 16.03 (in response to davidsh_seattle)
Literally just registered here to say thank you so much @Davidsh_seattle.
You have cured my endless hours of frustration and I am eternally grateful. Please, take my hugs in abundance. Thanks again!
Currently Being Moderated18-set-2013 16.58 (in response to davidsh_seattle)
Thank you so much. Works like a charm.
Currently Being Moderated18-set-2013 17.40 (in response to davidsh_seattle)
Thanks davidsh_seattle! Steve Jobs sends you good mojo.
Currently Being Moderated18-set-2013 18.06 (in response to davidsh_seattle)
I got all the way to the last step where I double-click the "usbaapl" file and I get a pop-up that says
"The folder you specified doesn't contain a compatible software driver for your device. If the folder contains a driver, make sure it is designated to work with Windows for x64-based systems."
I'm sure the version of Itunes I have installed is for 64bit (being that it is installed & it opens just fine) but I keep getting this error.
I even tried navigating to "C:\Program Files\Common Files\Apple\Mobile Device Support\NetDrivers." which contained a file of the same name, but neither of them work.
I got it working. Instead of navigating to the specific file, I double clicked on "MTB USB Device" and it did some kind of automatic driver update. My iPhone popped up in iTunes seconds later
Message was edited by: Fr3sh2De4th
Currently Being Moderated18-set-2013 18.16 (in response to davidsh_seattle)
Many many many thanks it worked for me!
Currently Being Moderated18-set-2013 19.35 (in response to SheaMcCuen)
Same here. Installing iTunes 11.1 killed access to my iPad, iPhone and iPod Touch from my Windows 8 laptop. Had to uninstall iTunes, AMDS, Apple Update and reinstall iTunes. Argh.
Currently Being Moderated18-set-2013 19.40 (in response to davidsh_seattle)
Thank you so much davidsh_seattle! This was super helpful! I was able to fix my iTunes issue in less than 5 minutes after spending over an hour trying to figure it out (uninstalling and reinstalling iTunes did not help but these instructions did!). When searching for the "usbaapl64" file in Windows 7 I did not have a "Drivers" folder under Mobile Device Support but was able to just copy and paste "C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers" in the search bar and it was still able to locate the file and I could open it from there. Thanks again!
Currently Being Moderated18-set-2013 22.51 (in response to SheaMcCuen)
for those who are still having trouble...Just put your iphone in DFU mode...if you dont know how to, check this website http://www.imore.com/tip-put-iphone-ipad-dfu-mode
Currently Being Moderated19-set-2013 0.05 (in response to davidsh_seattle)
This did not help me I still have the problem