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Upgraded to iTunes 11.1 and now it won't recognize my iPhone

I updated iTunes to 11.1 and it wouldnt recognize my iPhone. I updated my iOS to iOS 7 and iTunes still wont recognize my iPhone. Any ideas?

iPhone 5, iOS 7

Posted on Sep 18, 2013 1:24 PM

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Posted on Sep 18, 2013 1:26 PM

This happened to me also. I updated to iTunes 11.1 and when I plug in my iPhone 5 (still using iOS 6.x), iTunes doesn't see it. However, my computer does see the iPhone and shows the folder with all my photos, etc.

228 replies

Sep 18, 2013 2:15 PM in response to davidsh_seattle

I was able to fix it! iTunes can now see my iPhone5.


I followed these instructions:

http://support.apple.com/kb/TS1538


And re-installed the "Apple Mobile Device USB Driver".


  • Right-click the Apple iPhone, Apple iPad, or Apple iPod entry in Device Manager and choose Update Driver from the shortcut menu.
  • Click "Browse my computer for driver software."
  • Click "Let me pick from a list of device drivers on my computer."
  • Click the Have Disk button. (If the Have Disk option is not present, choose a device category such as Mobile Phone or Storage Device if listed, and click next. The Have Disk button should then appear.)
  • In the "Install from Disk" dialog, click the Browse button.
  • Use this window to navigate to the following folder:
    C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers.
  • Double-click the "usbaapl" file. (This file will be called "usbaapl64" if you have a 64-bit version of Windows. If you don't see "usbaapl64" here, or if there is no Drivers folder, look in C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\Drivers. instead).
  • Click OK in the "Install from Disk" dialog.
  • Click Next and finish the driver-installation steps. Open iTunes to verify that the device is recognized properly.

Sep 18, 2013 6:06 PM in response to davidsh_seattle

I got all the way to the last step where I double-click the "usbaapl" file and I get a pop-up that says


"The folder you specified doesn't contain a compatible software driver for your device. If the folder contains a driver, make sure it is designated to work with Windows for x64-based systems."


I'm sure the version of Itunes I have installed is for 64bit (being that it is installed & it opens just fine) but I keep getting this error.


I even tried navigating to "C:\Program Files\Common Files\Apple\Mobile Device Support\NetDrivers." which contained a file of the same name, but neither of them work.


Any advice?



EDIT


I got it working. Instead of navigating to the specific file, I double clicked on "MTB USB Device" and it did some kind of automatic driver update. My iPhone popped up in iTunes seconds later 😉


Message was edited by: Fr3sh2De4th

Sep 18, 2013 7:40 PM in response to davidsh_seattle

Thank you so much davidsh_seattle! This was super helpful! I was able to fix my iTunes issue in less than 5 minutes after spending over an hour trying to figure it out (uninstalling and reinstalling iTunes did not help but these instructions did!). When searching for the "usbaapl64" file in Windows 7 I did not have a "Drivers" folder under Mobile Device Support but was able to just copy and paste "C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers" in the search bar and it was still able to locate the file and I could open it from there. Thanks again!

Upgraded to iTunes 11.1 and now it won't recognize my iPhone

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