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Sep 18, 2013 2:31 PM in response to Team EGby Terence Devlin,Do you have the correct software and OS:
- a Mac using OS X Mountain Lion v10.8.2 with Photo 9.4 or later or Aperture 3.4 or later
That's from here
http://support.apple.com/kb/TS4379
which also has tips on roubleshooting.