JohnPaulWilliam

Q: Trust this Computer?

I installed iOS 7 this morning, and now with every restart of my iPad - if it is plugged into my iMac - I am asked "Trust This Computer?" I restarted 3 times, and was asked each time. Is this something that we will see every time we sync our tablets and phones?

Posted on Sep 18, 2013 2:56 PM

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Q: Trust this Computer?

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  • by TravelerRob,

    TravelerRob TravelerRob Nov 14, 2013 5:36 PM in response to JohnPaulWilliam
    Level 1 (0 points)
    Nov 14, 2013 5:36 PM in response to JohnPaulWilliam

    So I just cannot get this to work and I would appreciate some help.

     

    I have an iPhone 4S, iOS 7.0.3 (latest) and Win7. I do not have iTunes on my laptop and can't for work reasons.  Every time I connect my iPhone to charge it I have to deal w/ the "Trust this computer" warning screen.  And every time I hit "Trust" and every time it pops up...like everyone else in this thread.

     

    I tried the solution of downloading the drivers and updating them through Control Panel.  This didn't work.  What happens is when I connect the device (but before I hit trust) I have an entry in Device Manager called "Apple Mobile Device USB Driver".  It says it is working properly and the driver properties are Apple v6.0.9999.65 from 12/12/12.  However, as soon as I click "Trust" I get a second device entry called "Apple iPhone".  The driver for this device is listed as a generic Microsoft USB driver.  Every time I try to update the driver and force it to use usbaapl64 it tells me, "Windows has determined that you are using the latest driver for this device."

     

    It will not let me use the usbaapl64 driver which is what I think I need to use.

     

    Any help is appreciated.

     

    -Rob

  • by Audiophilia,

    Audiophilia Audiophilia Nov 19, 2013 11:21 AM in response to asdasdsaddsa
    Level 1 (5 points)
    iTunes
    Nov 19, 2013 11:21 AM in response to asdasdsaddsa

    That's a terrible suggestion.  That will deconfigure a phone. People will lose VPN settings, WiFi, etc.  Could force you into spending a long time to recustomize your phone.

  • by smeeguel,

    smeeguel smeeguel Nov 21, 2013 11:03 AM in response to Audiophilia
    Level 1 (0 points)
    Nov 21, 2013 11:03 AM in response to Audiophilia

    Same issue with an iPhone 5s and Win 8.1. Here's a fix that worked for me:

     

    - Completely uninstall iTunes and all Apple services (Apple Mobile Device Support, Apple Software Update, etc.)

    - Re-install iTunes

    - Connect your device, and Trust the computer

     

    No changes were required on the device itself. Hope the fix works for you!

  • by Computerdiva,

    Computerdiva Computerdiva Nov 21, 2013 8:39 PM in response to JohnPaulWilliam
    Level 1 (0 points)
    Nov 21, 2013 8:39 PM in response to JohnPaulWilliam

    I updated iTunes to 11.1.3 and now I don't have the trust isssue.

  • by Davydee,

    Davydee Davydee Nov 26, 2013 1:42 PM in response to JohnPaulWilliam
    Level 1 (0 points)
    Nov 26, 2013 1:42 PM in response to JohnPaulWilliam

    What worked for me was going into device manager with ipad connected and choosing portable devices and right click ipad and choose uninstall this device close down computer and restart message disappears

  • by vox.org,

    vox.org vox.org Dec 5, 2013 8:45 AM in response to JohnPaulWilliam
    Level 1 (0 points)
    Dec 5, 2013 8:45 AM in response to JohnPaulWilliam

    If you are using a VMware product, it may be possible that when you connect the iDevice to your system via USB, it may be "connected" to one of your running VMs.

     

    Check your VMs, connected devices are usually in a toolbar in the lower right.  Right click anything that is your affected iDevice, and select "disconnect (connect to host)".

     

    You should then see your device connect to your system.

  • by fredfriday,

    fredfriday fredfriday Dec 11, 2013 11:56 AM in response to JohnPaulWilliam
    Level 1 (0 points)
    Dec 11, 2013 11:56 AM in response to JohnPaulWilliam

    I have used both my iPad (ios6) and iPhone (ios6) on a PC running Win7 and Ubuntu with no problem untill I "upgraded" my iPad to ios7.  The iPhone (ios6) still connects to Win7 and Ubuntu with no issue.  iPad connects to Win7, but will no longer connect to Ubuntu without the "Trust This Computer" message appearing on the iPad.  No matter how many times you select "Trust" the window reappears again. 

    Same cable, only difference is ios7.  This is an issue with ios7!  What can Apple do to fix this problem!

  • by Riles21o,

    Riles21o Riles21o Dec 12, 2013 10:57 AM in response to JohnPaulWilliam
    Level 1 (0 points)
    Dec 12, 2013 10:57 AM in response to JohnPaulWilliam

    So I was having this problem as well with my iPhone 5, and in addition to the trust issue, I also started having issues with phone switching between charging and not charging at times as well. 

     

    Not sure if this will address everyone's issue here, but I had a thought that maybe the connectors on the end of the lightning cable were not making perfect contact with the plug on the bottom of the phone.  I turned the phone off and then used a paperclip to gently scrape the inside of the port on the bottom of the phone and noticed that there had been some pocket lint build-up.  After cleaning it out with the paperclip and spraying a bit of compressed air the charging and trust issue went away (i.e. it would only require me to click "trust" once).

     

    Like I said, may not work for everyone, but give it a go.

  • by Mejnour,

    Mejnour Mejnour Dec 24, 2013 1:37 PM in response to JohnPaulWilliam
    Level 1 (0 points)
    Dec 24, 2013 1:37 PM in response to JohnPaulWilliam

    Hello,

     

    I you don't use OEM usb apple cable, you may experience some problem.

     

    I was using OEM cable at home and cheap generic cable at work.

     

    I was not able to log to the computer at work, getting the trust or don't trust this computer message

     

    I brought the OEM cable from home at work and it work immediatly...

     

    Cheers

  • by chevybob20,

    chevybob20 chevybob20 Jan 2, 2014 11:24 AM in response to Bombegranate
    Level 1 (0 points)
    Jan 2, 2014 11:24 AM in response to Bombegranate

    This worked for me. Thank you.

     

    Control Panel --> Uninstall a Program --> Find and select (Highlight) "Apple Mobile Device Support" --> Poke the "Repair" button at the top of the page

  • by iFail5,

    iFail5 iFail5 Jan 5, 2014 1:38 PM in response to xXxDieselxXx
    Level 1 (0 points)
    Jan 5, 2014 1:38 PM in response to xXxDieselxXx

    I tried everything else suggested here including the "Reset All Settings" option and nothing worked. I went into my device manager and found my iphone under "Portable Devices" and selected Apple iPhone/Properties/Driver/UpdateDriver/Search Automatically. Apparently there was an issue with the driver and that fixed it. Now when I select Trust Computer, it works and iTunes was actually able to find my iphone. Hope this helps.

  • by nst101,

    nst101 nst101 Jan 15, 2014 5:00 PM in response to turbon2o
    Level 1 (4 points)
    iPhone
    Jan 15, 2014 5:00 PM in response to turbon2o

    THANK YOU!!!!  I've been fighting this for a while across two iPods...  I actually went out and bought a new one because of this issue* and was ****** when I couldn't get the new one to work.

     

    *well, also because my iPod was almost 6 years old and I wanted one to auto download podcasts (:

     

    Anyway, THANKS AGAIN!!!

  • by londonman2,

    londonman2 londonman2 Jan 16, 2014 12:05 AM in response to nst101
    Level 1 (0 points)
    Jan 16, 2014 12:05 AM in response to nst101

    Hi all,

     

    I've had my iPhone 5s since the release date. I back-up to the cloud but every now and then I back up to my main computer which is an iMac. I have all the latest software releases including iTunes and only use Apple supplied cables.

     

    For almost 5 months now each time I put my iPhone on charge on the iMac it asks me to 'Trust' the computer. I've read through the majority of the posts on this thread this morning... there seems no positive answer to cure the problem.

     

    Are Apple therefore working on a solution? It must be a software problem with iOS 7 with so many people having problems and they appear to be all using the correction software in relation to the phone.

     

    I guess we'll all just to have to keep pressing 'Trust' until Apple find a solution.

     

    lm2

  • by 95bulls,

    95bulls Jan 16, 2014 12:12 AM in response to JohnPaulWilliam
    Level 2 (450 points)
    Jan 16, 2014 12:12 AM in response to JohnPaulWilliam
  • by dbass1979,

    dbass1979 dbass1979 Jan 16, 2014 3:44 PM in response to Bombegranate
    Level 1 (0 points)
    Jan 16, 2014 3:44 PM in response to Bombegranate

    I can't believe that this issue has been out here so long, but Bombegranate's response worked perfectly!

     

    I have an iPhone 5, and run Windows 7 on my laptop.

     

    For those that haven't seen Bombegranate's suggestion, it was:

     

    "What ended up working for me, was going to Uninstall/change programs in control panel. I found "Apple Mobile Device support", and tried "Repair". After going through all the prompts, my iphone finally showed up in Itunes and my phone stopped asking me if had trust issues."

     

    Dbass1979

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