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Can't change iCloud ID

I've a problem:


I've changed my apple ID a week ago in ios 6. Everything was working fine until I've updated to ios 7 today. In ios 7 I've to re-enter my iCloud id password. That's not a problem but the password isn't accepted. This is because the iCloud ID is still configured to use my old apple ID! It's greyed out, so I can not change it. The solutions that I've found all telling to delete the iCloud ID first and then to connect it again with the new credentials...., but in Ios 7 there is a new security feature: To delete the iCloud ID you've to first logon to disable find my iPhone! I can't logon beause of the wrong id :-( the chicken and the egg....


Please apple help!

iPhone 5, iOS 7

Posted on Sep 18, 2013 2:59 PM

Reply
62 replies

Sep 18, 2013 3:04 PM in response to Dizzybas

Kelsey F managed to get around this in the discussion here: https://discussions.apple.com/thread/5319150?answerId=23018324022#23018324022, although it isn't clear what he/she did. In one of the posts he/she says "I had a little bit of an issue with Find My iPhone, because it wouldn't turn off unless I could enter my password. I got around that by selected the other option when it asked whether to keep my iCloud data on the phone or delete it (I can't remember which one I picked, so if you have this issue too, try picking the other option). Afterwards, I just logged back in with the right email."

Sep 18, 2013 3:13 PM in response to Dizzybas

I had the same problem as I had changed my email for my apple id but the icloud still had my old email.


Only way round it for me was to login to my apple account and change my email back to my old email which I then had to verfiy.


Then my password worked when trying to disable find my phone.

I then deleted my icloud account ( Under settings - Icloud )

Then changed my email back to my new email account - verfiy again - then the login worked.


A lot of hassel but this seemed to work for me


Login for Mange apple id https://appleid.apple.com/cgi-bin/WebObjects/MyAppleId.woa/

Sep 18, 2013 6:06 PM in response to chrishillz

I have the same issue. My old email account doesn't exist any longer. There is no way to go back to it because it cannot be verified. I don't understand how it worked before the update and not now. I can not delete account because I can not turn off the 'find my phone'. My phone and iPad are now crippled.


Any other ideas?

Sep 18, 2013 7:12 PM in response to randers4

Yes, choosing to allow deletion of the data on the device seems to be the key. After selecting that option it accepted my password, disabled 'Find My Phone', and deleted the account. It would not accept the password to disable 'Find My Phone when choosing to keep the data on the device.


I was then able to sign-in with my new ID.

Sep 19, 2013 3:30 AM in response to Dizzybas

I have the same issue. Cannot delete my iCloud because the account email address refers to a non-existant mailbox. Apple, please take note and give us an easy way to fix this rather than wiping everything!


To reiterate: I have an apple ID, but for some reason my phone has saved my previous Apple ID. I cannot change or add the old email address because the address no longer exists and I don't have access to the mailbox. Therefore, when I try to delete my iCloud account from my device, it won't let me because it needs to disable Find my iPhone - which it can't do without my old Apple ID.


Very obvious but terrible issue, Apple. Please resolve!

Can't change iCloud ID

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