1 Reply Latest reply: Sep 19, 2013 1:43 PM by nickgreenan
nickgreenan Level 1 Level 1

Hi,

 

Decided to try and update to iOS 7 today so plugged my iPhone 5 into my Windows 8 laptop to back it up before installing, but was told I can't without updating iTunes first.  Updated iTunes successfully but now it doesn't recognise either my iPhone or my iPad, although Windows recognises both.  I have tried:

 

- turning the iPhone/iPad on and off

- turning my laptop on and off

- uninstalling and reinstalling iTunes

- using different USB cables

- stopping the iPod Service and restarting it

- deleting the temp folder and restarting

 

I've not installed anything else today, so how it could go from recognising my iPhone and then not within the space of 5 minutes is beyond me. 

 

Anyone have any ideas?


iPhone 5, iOS 6.1.4
Solved by nickgreenan on Sep 19, 2013 1:43 PM Solved

I've now solved the issue - had to fully uninstall all of iTunes and all the associated components as per the following article:

 

http://support.apple.com/kb/HT1923