Richs79

Q: iOS 7 forgot restrictions passcode

I have updated to iOS 7.  My location services have been disabled and findmyiphone is turned on but with restricted access.  However I have forgotten my restrictions pass code so am unable to turn on location services.  If I try and restore iphone via iTunes it tells me I have to turn off findmyiphone first.  But I can't do this because I have forgotten this restriction passcode.

 

Totally stuck now.  Seems there is no way to reset my phone.

 

Any ideas?

iPhone 5, iOS 7

Posted on Sep 18, 2013 4:16 PM

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Q: iOS 7 forgot restrictions passcode

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  • by timfrommoncton,

    timfrommoncton timfrommoncton Sep 22, 2013 6:42 AM in response to Richs79
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    Sep 22, 2013 6:42 AM in response to Richs79

    I am also having the same issue, except two things to note.  Using iBackupBot,  I do not see a key for the PIN but I do see all the other keys that are mentioned and am able to update them.

     

    In iTunes when I go to restore from backup, it tells me I have to turn off location services before I can restore.  But of course I have this as a restriction on my iPhone and can't change it.  Going in circles here

  • by gilsonmelo,

    gilsonmelo gilsonmelo Sep 22, 2013 7:18 AM in response to timfrommoncton
    Level 1 (5 points)
    Sep 22, 2013 7:18 AM in response to timfrommoncton

    Timfrommocton

     

    That's correct. That pin entry doesn't exist. Just copy and paste it after  dict entry as I mentioned, save the file and restore your last backup as explained. That will fix it as it did for me. You should have the following

     

       </dict>

              <key>SBParentalControlsPIN</key>

              <string>1234</string>

     

    Hope this helps

  • by er123,

    er123 er123 Sep 22, 2013 9:42 AM in response to gilsonmelo
    Level 1 (0 points)
    Sep 22, 2013 9:42 AM in response to gilsonmelo

    Hi there!

     

    I downloaded iBackupBot but the plist you said is not showing on my screen.  I don't even see the folder Library > preferences.  I tried searching the file name: om.apple.springboard.plist and it isn't coming up either.  Any idea why?

     

    Thanks!

  • by Gbjohas,

    Gbjohas Gbjohas Sep 22, 2013 10:35 AM in response to Richs79
    Level 1 (0 points)
    Sep 22, 2013 10:35 AM in response to Richs79

    Just discovered that restrictions password is set to default of 0000 when you upgrade to IOS7 (well it worked on mine!)

  • by Secu7,

    Secu7 Secu7 Sep 22, 2013 11:18 AM in response to gilsonmelo
    Level 1 (0 points)
    Sep 22, 2013 11:18 AM in response to gilsonmelo

    I tried using iBackupBot but when trying to restore from the backup I edited I get an error... error-35. I can't restore my phone using iTunes because I have to "turn off find my iPhone", which is impossible because my passcode does not work. I am sure I did not change my passcode before the last backup; I've been using the same passcode for a long time. I was locked out of the phone after installing IOS 7 and restoring my phone from my last backup!!!

  • by Secu7,

    Secu7 Secu7 Sep 22, 2013 11:18 AM in response to Gbjohas
    Level 1 (0 points)
    Sep 22, 2013 11:18 AM in response to Gbjohas

    0000 didn't work for me.

  • by timfrommoncton,

    timfrommoncton timfrommoncton Sep 22, 2013 5:19 PM in response to gilsonmelo
    Level 1 (0 points)
    Sep 22, 2013 5:19 PM in response to gilsonmelo

    Thank you for the reply.  I have made the changes to the file as displayed. 

     

    In iTunes when I try to restore from my backup I get a message

     

    "Find My iPhone must be turned off before xxxx's phone can be restored."

     

    Of course on the phone when I go turn off "Find my iPhone" the option is disabled, since I locked that feature with restrictions.

     

    Any throughts?

     

    TIA!

     

    Tim.

  • by timfrommoncton,

    timfrommoncton timfrommoncton Sep 22, 2013 6:22 PM in response to timfrommoncton
    Level 1 (0 points)
    Sep 22, 2013 6:22 PM in response to timfrommoncton

    Ok, here's how I solved the problem.  Thanks gilsonmelo for all the help.

     

    1. Connect iphone to mac,

    2. In itunes do a full backup of the phone

    3. use iBackupBot to open the backup and add the code

              <key>SBParentalControlsPIN</key>

              <string>1234</string>

    as mentioned previously.

     

    4. Now itunes did not want to let me restore. Got a message "You must turn off Location Services before you can restore".   So I powered off the phone and put it in recovery mode (holding the home button while reconnecting the phone to the computer).  It then did a factory reset and restored to ios 7.

    5. Now itunes let me restore my backup and voila!  passcode 1234 worked to get by the restrictions. yay!

     

    Thanks again.!

  • by gustavomarcolla,

    gustavomarcolla gustavomarcolla Sep 23, 2013 2:32 AM in response to gilsonmelo
    Level 1 (0 points)
    Sep 23, 2013 2:32 AM in response to gilsonmelo

    Hi Gilson,

     

    I'm very interested in trying your method and thank you so much for posting it.  I just didnt quite understand the Plist thing. I downloaded Icopybot but I dont know how to get to the plists you mentioned. Could you be so kind to tell me how to get there and how to do it?

    Thank you so much for your attention and hope to hear from you!

     

    Cheers,

    Gustavo

  • by gustavomarcolla,

    gustavomarcolla gustavomarcolla Sep 23, 2013 2:44 AM in response to timfrommoncton
    Level 1 (0 points)
    Sep 23, 2013 2:44 AM in response to timfrommoncton

    Tim,

     

    Thank you for all the info as well. Can you please tell me how do you open this back up to ad the code?

     

    I installed Icopybot but I'm completely clueless about where all this codes are...

     

    Thank you and hope to hear from  you.

     

    Gustavo

  • by gilsonmelo,

    gilsonmelo gilsonmelo Sep 23, 2013 9:37 AM in response to gustavomarcolla
    Level 1 (5 points)
    Sep 23, 2013 9:37 AM in response to gustavomarcolla

    Gustavo,

     

    please, follow timfrommoncton steps above and make sure you're using iBackupBot app. You mentioned icopybot so, I believe you're using the wrong software to do the steps I wrote before.

     

    Hope this helps.

     

    -Gilson

  • by e30_325is,

    e30_325is e30_325is Sep 23, 2013 9:41 AM in response to gustavomarcolla
    Level 1 (0 points)
    Sep 23, 2013 9:41 AM in response to gustavomarcolla

    You can either search for the com.apple.springboard.plist file or you can look for the file in the iPhone backup under:  System Files ->HomeDomain -> Library -> Preferences.

     

    I tested the above procedure and it works for me!

  • by gustavomarcolla,

    gustavomarcolla gustavomarcolla Sep 23, 2013 1:12 PM in response to gilsonmelo
    Level 1 (0 points)
    Sep 23, 2013 1:12 PM in response to gilsonmelo

    Thank you Gilson! YOu are right. And thank you e30 as well!! Gonna try now

  • by gustavomarcolla,

    gustavomarcolla gustavomarcolla Sep 23, 2013 1:19 PM in response to gilsonmelo
    Level 1 (0 points)
    Sep 23, 2013 1:19 PM in response to gilsonmelo

    Gilson, sorry about being clueless but ibackupbot is an app for the iphone or a software I should install in my computer? I could not find the app, only the software...

  • by gilsonmelo,

    gilsonmelo gilsonmelo Sep 23, 2013 1:25 PM in response to gustavomarcolla
    Level 1 (5 points)
    Sep 23, 2013 1:25 PM in response to gustavomarcolla

    Gustavo,

     

    ibackupbot is a software you need to install on your computer (mac, linux, windows). Backup your iPad/iPhone using iTunes, open ibackupbot to change the config files as I explained, save it, and restore your backup. That's all you need to do.

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