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Can't Remove Old ICloud Account

Hey guys,


A year ago or so I updated my apple ID as the old one was tied to an old email address that I didn't want to use. I updated the details and was able to change things like the apple store settings but was unable to change my iCloud settings.


When I updated to IOS 7, it wanted to use my old ID for ICloud so I skipped that step (there was no other option to change it)


I tried to remove the old ICloud account to create a new one but it asks for a password and I can't remember it. So...I went online and clicked "forgot passord" then it successfully emailed the reset instructions except it sent the instructions to some other email address that I don't use. It's all very frustrating. How do I delete the old ICloud?


Thanks again for all your help in advance

iPad 2, iOS 7, iPad with Retina

Posted on Sep 18, 2013 4:58 PM

Reply
100 replies

Sep 25, 2013 12:31 AM in response to rosafromamarillo

If you don't have access to your old email account. Same process, go to https://appleid.apple.com and sign in your current iCloud/Apple ID then edit it to your old email address then Save the changes. Don't sign out yet. Go back to your iOS device then delete your iCloud account. Once deleted, go back to the Apple ID website and rename it back to your current email address. You have to verify it this time and you will be able to since you have access to that email address.

Sep 26, 2013 9:03 PM in response to iOS-08-__

Like everyone else, I'm having this problem since updating the ios. I can't enter the old password because it won't recognize it. I can't delete the account because you have to turn off Find My iPad and you can't do that without signing into iCloud with the password that it won't recognize. I've tried to sign into the old ID on iCloud.com, but it won't recognize the password and I can't reset the password because the e-mail doesn't get sent. It's very frustrating. My new apple id is recognized everywhere else, just not on my iPad.

Sep 26, 2013 10:20 PM in response to cpino711

Have you tried my suggestion?


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If you don't have access to your old email account. Same process, go tohttps://appleid.apple.com and sign in your current iCloud/Apple ID then edit it to your old email address then Save the changes. Don't sign out yet. Go back to your iOS device then delete your iCloud account. Once deleted, go back to the Apple ID website and rename it back to your current email address. You have to verify it this time and you will be able to since you have access to that email address.

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If it still won't work, contact Apple Support.

Can't Remove Old ICloud Account

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