Mom, et al. . .
I agree the internet address would be very helpful so we could test it.
I do have a few suggestions for at least making sure a simple clean up is not the problem:
First: Do you have internet apps SpeedDownload, iGetter, PithHelmet, Acid Search, Safari Enhancer ? Or Norton or Virex? Sometimes non-apple internet apps need updating or uninstalling.
Also, if the problem is only in Safari, have you done all of the following?
(Do these one at a time, then Restart Safari)
1. Empty your cache & History settings via the Safari menu
2. Trash your Icons Folder:
HD>Users>Home>YourName>Library>Safari -->Icons
Restart Safari and a new folder will be automatically regenerated.
(This folder saves favicons of all the sites you visit. Needs cleaning periodically -- or you can change that file's preferences to "Read Only"
rather than "Read & Write." This will keep it from growing in size.)
3. Launch Font Book and check all fonts for duplicates. A duplicated font will have a bullet beside the font family and you can resolve duplicates by selecting the font and at the menu bar, go to Edit > Resolve Duplicates.
Do this for each font with a bullet next to it.
If you're still having problems:
4. Shut down your computer . . . unplug the computer, modem, and router, if you have one. Let everything sit for 2-3 minutes. Plug everything back in, start up your modem & router, then restart your computer.
Hope this helps 🙂