which i wanted to add i had previously posted a recommendation with resetting the phone (pg.9). The key to the problem is software. the happened during the update, a file must be messed up when we update, making the phone think it is plugged in to a music dock. the solution will be found while resetting the phone, wether if its you resetting it 10 times, doing a hard re-start multiple times or turning it off for a long period of time like an hour, so that when you turn it back on it starts up normally... again.. i tried everything(that made sense, no spinning around 5 times) ..everything failed EXCEPT: I restarted it, then did a Hard Re-start and restarted it again, then i turned it completely off for a bit and when i restarted i had sound again. .. this is the only thing that will work, ignore airplay,calendar,cleaning, comments because you will only be wasting your time.Thanks for time, good luck.