Ios 7 4s sound issues no sound via music player

Hi just updated to ios7


Speaker make No sound in music player

Volume slider is not functioning at all , it's grey

Ringtones works fine.

I have apple tv in my local network so in ios 7 music player i switched to play through airplay

And back to iphone - no sound

Also tried another music player same **** - plays no sound

iPhone 4S, iOS 7

Posted on Sep 18, 2013 6:11 PM

Reply
339 replies

Jan 10, 2014 12:37 PM in response to Antonsp

My iPhone 4s and I visited the folks at Christmas. My dad has an iPhone 5 and had been pestering me to upgrade to OS 7 but I refused given the problems people were having, so at that time was on 6.8 I think, something not OS 7.


Christmas Day he wants to show me his new music player/charger, (that I think I'm correctly referring to as a “docking station” but could be totally wrong on that as I'm not really up on the peripherals), so he sticks my phone on it, connecting the charging port to the music machine and we listen to my holiday music, no problem. I make the six hour drive home the next day listening to an audiobook through the headphone jack connected to my car's stereo for the majority of the trip.


So 12/27 is when I first realize the phone will no longer play sound through its speaker except for:

Incoming Calls, Clock Alarms & Timers, and, oddly, the Ringtone samples for Incoming Calls only. (When going through ringtone settings for other sounds such as text notifications, email receipts, etc, the sample sounds do not play and the phone just vibrates.)


The sound works through the headphone jack perfectly fine regardless of what the jack connects to, be it ear buds, the car, the TV, or the little cheap stereo I use for my computer.


I read a zillion discussion threads & Websites, dutifully following all instructions; delete apps; cleane every orifice; squeeze/blow/suck on various pieces; realign the charging pins with the Winter Solstice; sacrifice random children to pagan gods – if someone said it worked, I tried it. Finally I gave in and upgraded to OS 7.4, as well as the required iTunes upgrade which I hate so much it was dead last, all to no avail.


My mother comes down to return my child, (which I have yet to sacrifice but am considering) and brings the docking station music playing thing with her. I put my phone on it, wait five minutes, take my phone out and all is right with the world again (except for the fact I now have no clue how to use my phone).


Absolutely nothing was done with or to the phone between the time it started working again and the time my mother left, early the next morning, taking the station with her. Two hours later my child sticks her brand-new supercool My Little Pony earbuds (b/c I can accept Brony-ism as a lifestyle choice) in the headphone jack and now we’re right back where we started.


The only thing I have not done is restore the phone to factory settings, reason being A) the IT dept at work will sacrifice me if they have to reset all my security stuff, and B) lots of people are saying it doesn’t work.


Is there anything else I should try?

Is a factory reset worth the hassle given the odds it will solve the problem?

Is anyone interested in swapping a child for an iPhone 5 ? I’ll throw in the MLP earbuds for 32Mb.

Jan 10, 2014 5:12 PM in response to ikcaj

I feel your pain. My docking station hasn't worked since I upgraded the phone. I would go through the same riga-ma-roar and wind up working for a few minutes days and the minute you plug in any peripheral to the phone that isn't the one that it was playing one, everything is again lost to the dead air zone. Just as Dead Air Zone as it seems to be when trying to get a TRUE APPLE TECH RESPONSE. No stupid phonejack app or brushing the orifices fixes... If you plug it back into MLP earbuds, I bet it sounds Awesome. I wound up ONLY using an Old iPhone 3gs that doesn't even have updated software or a sim card on my docking/alarm clock if I wanted to use the iPod or iPhone music selection. Or If I needed to charge my iPhone 4S, I would change it to the radio if I wanted to wake up on time.


The ONLY APPLE response I got was when I Called them. They didn't have a clue and the scripted response was that I was using peripherals that were not APPLE product. So, I stopped using the Sony docking station that worked for 4 years and worked on every other phone that wasn't IOS 7 upgraded and only used their Apple USB cord in my car. Then it quit again. So I called back. They Advised me the Car Charger - That CAME WITH THE PHONE wasn't an APPLE charger (as they don't make chargers) and isn't supported. Again No Answer, No Support and No Suggestions. Out of Luck Charlie!! We Did reset to Default. I Did Reboot and Restore. You Can't return to IOS 6, so I suggest making sure your MLP earbuds come in Purple, Pink or Bright Yellow for that Business Conference call. 🙂 Sorry you can see, I am frustrated and 9 months and counting until I switch from Apple product to Samsung.

Jan 11, 2014 4:45 AM in response to Antonsp

Apple finally got their way with me. I couldn't take it anymore, and I buckled and I am now the owner of a gold iPhone 5s. I sold my mute 4s to my unsuspecting brother. (evil I know, but he's a college student and I gave him a reeeeally good price)


I am nothing but convinced this is planned by Apple to get people to upgrade! My boss's iPhone 4S just had the wifi setting "grey out" so he can no longer be online except via 3G. And he is now forced to buy a new phone!


Clever apple, clever. And rather disgusting.

Jan 12, 2014 2:35 AM in response to frustrated_ios7

" You Can't return to IOS 6, so I suggest making sure your MLP earbuds come in Purple, Pink or Bright Yellow for that Business Conference call. "


That's seriously the best advice I've found in all this mess! Thanks 😉


Question though: would restoring from a very older backup help at all ? Do backups save the OS firmware or just the music, settings, photos, etc?

Jan 12, 2014 4:34 AM in response to ikcaj

I have no idea how long it will last, but it appears my sound is working again! 🙂


In my earlier post I was not exagerating regarding the extent I went to in cleaning the charging port and headphone jack as well as attempting to align the pins. I know I cleaned it with alcohol at least once because I used the last bit we had. Now, there truly is no telling how old that alcohol could've been because it's not something we use on a regular basis. I had to search the house to even find it in the first place.


A link in this thread sent me to YoutTube and I watched a couple more vids, to no avail. I saw one about cleaning, which I am bit obsessed with, and remembered I had just bought another bottle of alcohol to replace the one I'd used a week ago. I took one of the many, many unused, still in the wrapper, toothbrushes my child brings home on a seemingly weekly basis, (only to still refuse to brush her teeth more than once a week), dipped it in the new bottle of alcohol and rather firmly scrubbed the charging port - I think this is important because everything I'd read or heard stated to "gently" brush or push on the pins, but being rather ticked off about the whole matter I threw caution to the wind and brushed that sucker like a flithy toilet. Lo & behold, the sound came back


Now, I'm not optimistic enough to think it would last, so I plugged in the ear buds, removed them and it still worked. I cleaned the charging cable, which is NOT an official Apple product, and connected the phone to the computer then disconnected. No sound. I cleaned the charging port with alcohol again and then I dug out the original Apple charging cord that came with the phone. We don't use it because it's held together by duct tape and about a year ago Walgreens started selling charger cables for $5. The one I have in my car, I've been using since last February because I bought it right after I bought the car. The one in the house we've been using since October with no problems.


I can't say for certain it is the cheap charger but it does make sense that using a crappy charger could wear out the port over time, with the use of the non-Apple docking station being the proverbial straw.


I'll see as the day goes on as to if we maintain the sound, or if we lose it again, exactly what triggers the loss. Right now, it does appear that scrubbing the charging port the use of new alcohol, while it may not be the entire solution, at least plays a large role in the process. If is stays this way, I'll be buying an official iPhone charger, which I'm quite certain was Apple's plan all along.

Jan 12, 2014 6:24 AM in response to ikcaj

I found the older backups were only your data. My husband dropped his IOS7 4S in the toilet. (I still say it was a ploy to get a new phone), but since as I said I still have the older phones, I just loaded his last backup onto a 4 and it only loaded the data. It was still on the IOS6 Firmware. Catch-22 -- he was happier because the firmware was back to normal and the phone and icons were what he was familiar with and the sound WORKED, but he didn't have SIRI. I guess he missed his lady friend finding his questions in google more than he thought. Wound up taking the water-logged phone to a cell tech to repair and restore the phone. Nearly $200.00 later, he has SIRI and IOS7 back. Battery won't hold a charge - Doesn't use it much and will pick up the phone and be at 20%. I really think Steve Jobs is rolling over in his grave at the "Job" his Apple personnel have done with his genious. They will not take the ownership to respond to any of these community plea's for help and don't bother calling unless you are under warranty. I feel that if you are in your 2 year contract or within 5 months of a blasted firmware fiasco, YOU ARE UNDER WARRANTY. No company upgrades without taking the ownership of repairing the product or making it right. Apple has. Just buy a few more brushes and dust everything off. Spit and shine the connections and "Everything's gonna be alright".... By the way, Bob Marley still sounds the same even though you can't hear him on your iPhone.

Jan 12, 2014 9:39 AM in response to Antonsp

I read all the threads, and am pretty sure my ipad thought it was docked. It would play sound on the music player. But it did make sound when I went into the sound setting section- so not a speaker issue.


I watched a video on YouTube where the guy slid what looked like a bar blade into the charging port and wiggled it about until music started playing again. So I tried that, with a palette knife.


Boom! Sorted.


My ipad plays music again.


Such a weird issue. I guess it's more sensitive than before?


Anyway, I hope anyone else having the same problem gets it fixed, it's really annoying!!


Good luck.

Jan 12, 2014 9:05 PM in response to Antonsp

I have an iphone 4, and it thinks it's docked. I only get sound if I plug in an adapter cord, and then wiggle it around. The sound plays though the phone speaker, cuts out, stays playing, then cuts out. ***. Of course it's out of warranty, of course Apple doesn't acknowledge this widespread problem. So, now I physically replace the dock in phone, or move my sim / data to another phone. Bull.

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Ios 7 4s sound issues no sound via music player

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