Q: unable to backup 4S to icloud

I am unable to backup iPhone 4S to iCloud by wifi nor back up to computer (mac or pc) using iTunes. Downloaded new iTunes today. Still on ios 6.1.3 for 4S.

iPhone 4S, iOS 6.1.3, Unable to backup 4S to iCloud

Posted on Sep 18, 2013 6:15 PM

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Q: unable to backup 4S to icloud

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by sheila_m.,

sheila_m. Sep 21, 2013 12:40 PM in response to Sportygal
Community Specialists

Sep 21, 2013 12:40 PM in response to Sportygal

Hello Sportygal,

Thank you for the details of the issue you are experiencing when trying to back up your iPhone. I recommend reviewing the following articles:

iOS: Troubleshooting backup issues in iTunes
http://support.apple.com/kb/TS2529

iCloud: Troubleshooting creating an iCloud backup
http://support.apple.com/kb/TS3992

Best,
Sheila M.
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