yax412

Q: Music not syncing after iOS 7 update

I updated to iOS7 on my iPhone 4 and less than half of my music is syncing to my phone. Any thoughts? I am already hating this update for more than one reason and this is adding icing to the cake...

iPhone 4, iOS 7

Posted on Sep 18, 2013 9:29 PM

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Q: Music not syncing after iOS 7 update

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  • by LenVan,

    LenVan LenVan Nov 1, 2013 7:59 PM in response to RobertSch6
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    Nov 1, 2013 7:59 PM in response to RobertSch6

    I only encountered this problem after upgrading to iOS 7.0.3.  Apple support was minimally useful.  She did not solve my problem but pointed me in the direction of the format of the music files.  After I checked the box in iTunes telling it to convert the files to 128 bit AAC all my music was transferred - even the videos that should not have been affected by this change.

  • by flightmedic752,

    flightmedic752 flightmedic752 Nov 1, 2013 9:40 PM in response to LenVan
    Level 1 (0 points)
    Nov 1, 2013 9:40 PM in response to LenVan

    I also converted all my music to AAC. I am still missing songs. Also, when I play them, some of them fast forward and go missing from the playlist, like they are corrupted. But, they play fine in iTunes and they were converted by iTunes. So I am at a loss.

     

    When I finished the sync it showed 6290 songs. Today, it shows 5600.

     

    Jim

  • by marquinho.j,

    marquinho.j marquinho.j Nov 1, 2013 10:06 PM in response to yax412
    Level 1 (0 points)
    Nov 1, 2013 10:06 PM in response to yax412

    I simply ticked "Manually manage music and videos" on the Summary page of iTunes when connected to my iPhone5, and after clicking "sync", everything (finally) seemed in order. This is with up to date iOS (7.0.3) and iTunes (11.1.2), and using a physical cable between my mac and phone (not sure if same would have worked over wi-fi).

     

    Mark

  • by cowboyfood,

    cowboyfood cowboyfood Nov 2, 2013 11:05 AM in response to Endoviper
    Level 1 (0 points)
    Nov 2, 2013 11:05 AM in response to Endoviper

    Thanks, I did what you suggested and music on computer (itunes) and iphone 5 now match.

     

    I still have manage my music checked, and "manually" sync the iphone and itunes.  I'll check sync music and see what happens.

     

    I noticed that some update (itunes I'm thinking) checked many things I didn't have checked in itunes, under the iphone device, in both the "summary" page and "music" page, such as how I sync and manage music, albums, songs.

     

    I literally followed all of Endoviper's steps, except for very last one (checking sync) and now things are working agian.

     

    me = iphone 5, latest ios and itunes

  • by pteman,

    pteman pteman Nov 2, 2013 11:27 AM in response to yax412
    Level 1 (15 points)
    Nov 2, 2013 11:27 AM in response to yax412

    My iPhone 4S was also not syncing movies, which was the first thing I noticed.  Then I noticed the missing music and the iTunes getting stuck at "waiting to adapt changes" without nothing syncing.

     

    I tired resetting my iPhone and restoring to the back up but then iTunes said it was over capacity with "other" data but the phone actually was half empty.

     

    I fixed my phone today by resetting to factory setting and installing as a new phone.  I then added things back selectively.  For the music, I deleted a bunch of music I don't listen to and then checked add only checked music and then entire library.  It worked.  Music is all back.  Movies back.  I spent the morning putting all my apps back.  I had some issues with reinstalling gmail but that's a separate issue.  I figured that out too - the two step verification was messing things up so I turned it off.

     

    I think I spent about 4 hours on this.  Thanks apple.

  • by Trevski180,

    Trevski180 Trevski180 Nov 2, 2013 12:17 PM in response to yax412
    Level 1 (0 points)
    Nov 2, 2013 12:17 PM in response to yax412

    Have to say this issue is really annoying not to mention the noticeable design flaw now with music on iphone with the last IOS.7.0.3. I.e before when you created a playlist on your iphone you could add songs to that playlist from other playlists on ur phone. You could also/ had option to add multiple songs at one time. Now you have completely lost that ability and you can only add songs from songs list or albums and even then you have to add each song one by one. How on earth can this be an improvement. Off course understand you always gonna encounter some bugs/issues, but I'm personally getting more and more discouraged with still using Apple now with this continuing spate of issues and general design blunders.

  • by PhatLu,

    PhatLu PhatLu Nov 2, 2013 4:38 PM in response to yax412
    Level 1 (0 points)
    Nov 2, 2013 4:38 PM in response to yax412

    So after trying to resolve this issue for a better part of the day...Tried the following:

     

    1. Restoring iPhone from backup

         Result: Did not work

    2. Deleting all playlists from iPhone and re-syncing

         Result: Did not work

    3. Re-Authorizating my Mac

         Result: Did not work

    4. Made sure all my settings were correct to manage my own playlists

    5. Delete all but 1 of my iPhone back up via iTunes, and renamed that one file and placed it in a secondary location, sync'd and created a new backup

         Result: Did not work.

    6. Created new playlists via Duplicate option in iTunes

         Result: Did not work

    7. Reinstalled iTunes

         Result: Did not work

    8. Recovered backup of iPhone from a week ago via Time Machine

         Result: Did not work

    9. Deleted all voice memos

         Result: did not work

     

    I did read on a post and saw some success with this:

    10. Unchecked Sync & deleted all my music off, unplug, and re-sync and check back Sync for music.

         Result #1: This eventually brought back my playlists onto my device, however, (This is the most important) playlists were not updating from the changes I would make to them, or when I try to import a new playlist to my device. 

         Result #2: I would go into iTunes and  when i select my device and select "On my Phone" I could see the playlists that sync'd correctly and the ones that didn't (The ones that didn't sync were grayed out)

         Result #3: Syncing 2K+ songs this way is way too difficult, if I wanted to make changes to my playlists over and over again. 

         Result #4: WAS NOT going to accept this as the fix, as it was the only work around.

     

    Attempt #11 finally resolve the issue for me.

     

    I decided to recreate my iTunes Libary & Playlist.

     

    Follow the instructions in the Knowledge article below and after you plug your device back into your Mac, you will need to allow iTunes to select your mac to conduct your back ups.  After this, you'll be able to make modifications to your playlist and it'll sync like before within iTunes

     

    http://support.apple.com/kb/ht1451

     

    Cheers,

  • by allmeads,

    allmeads allmeads Nov 3, 2013 3:07 AM in response to SkylerDaniels
    Level 1 (0 points)
    Nov 3, 2013 3:07 AM in response to SkylerDaniels

    I just want to confirm that what SkylarDaniels suggested worked for me.  I am running OS 7.0.3 and after I installed this update, any new music downloaded into iTunes would not sync to my phone.  So. I would suggest updating to 7.0.3 first.  Then follow SkylarDaniels recommended procedure.  It will take a few minutes, so be patient.  when I re-synced my iPhone to iTunes, all of the musice in iTunes that previously would not sync, was on my phone.  Give this another shot, folks, but update to 7.0.3 first.

  • by Anxious,

    Anxious Anxious Nov 3, 2013 5:47 AM in response to yax412
    Level 1 (10 points)
    Nov 3, 2013 5:47 AM in response to yax412

    It appears the fix that worked for me was checking "Manually manage music and videos". I was able to sync my complete iTunes library after doing this.

     

    iOS 7.0.3

    Latest iTunes build 11.1.2 (31)

  • by RobertSch6,

    RobertSch6 RobertSch6 Nov 3, 2013 5:53 AM in response to LenVan
    Level 1 (0 points)
    Apple TV
    Nov 3, 2013 5:53 AM in response to LenVan

    It doesn't look like having the files in the AAC format should matter. At the same time that most of my music files were not syncing with my iPhone, there were a few that were MP3s that I had purchased from Amazon that still played fine on the phone.

  • by NMChristoban,

    NMChristoban NMChristoban Nov 3, 2013 10:01 AM in response to PhatLu
    Level 1 (0 points)
    Nov 3, 2013 10:01 AM in response to PhatLu

    Finally Fixed!!

    Having been on this discussion since the iOS 7.0  and itunes 11 release with broken devices I am very thankful to PhatLu for posting the fix that has Finally resolved this issue!

    Recreating the iTunes Library database and playlist .xml files seems to have resolved the issue. This also explains why it was broken across all devices. Something had happened that corrupted the iTunes Library database (.itl file).

     

    Following the instructions here: http://support.apple.com/kb/ht1451 was pretty painless and actually took as much time as they way we [lately] have been syncing playlist changes by recopying the entire music list.

     

    After rebuilding the iTunes Library database and playlist (xml file) the initial syncs take a while as you need to sync and remove all songs, then copy the itunes songs back on to the device as the device sees it as a new itunes connection, but after that is done, changes to playlists take just a very short time as expected.

     

    Thank you all for your efforts and congrats on finding the fix here. This was an epic FAIL for apple and their lack of response to the pleas for help from this forum.

  • by OliChabot,

    OliChabot OliChabot Nov 3, 2013 1:41 PM in response to yax412
    Level 1 (0 points)
    Nov 3, 2013 1:41 PM in response to yax412

    Still not working for me. Apple needs to fix it ASAP because if I had any other product, I would be able to simply drag n' drop my songs like a USB drive onto my iPhone. But since Apple loves to jail us, we have to use iTunes. and what happens when iTunes doesn't worth **** ? We're screwed and have to wait and work your ***** off like chickens to find a solution by ourselves because Apple cannot give us any.

     

     

    Thank you so much.

  • by simplysounds,

    simplysounds simplysounds Nov 3, 2013 2:01 PM in response to NMChristoban
    Level 1 (0 points)
    Nov 3, 2013 2:01 PM in response to NMChristoban

    although i had my phone sorted, this seemed logical but it totally screwed up my phone again.

     

    i had 109 playlists. using this method only 36 playlists copied over.

     

    now going back to restore from last backup.

  • by JennRockk,

    JennRockk JennRockk Nov 3, 2013 6:36 PM in response to StreeX
    Level 1 (0 points)
    Nov 3, 2013 6:36 PM in response to StreeX

    This worked for me!!! Turns out my apple I.D. in my home sharing was from quite some time ago. It's never affected my music until ios7 and the iTunes update but after fixing that and unchecking sync all music/rechecking it, my music is currently syncing!!!

     

    Thanks so much guys woo!!

  • by your_boy_los,

    your_boy_los your_boy_los Nov 3, 2013 7:01 PM in response to JennRockk
    Level 1 (0 points)
    Nov 3, 2013 7:01 PM in response to JennRockk

    Tenth post on this thread.

     

    iPhone 5s still working perfectly with no issues since day one.

     

    4s however still won't sync. I've tried every suggestion at least 3 time.

     

    What a joke.

     

    Device: iPhone 4S

    iTunes. Up to date.

     

    This is so ridiculous.

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