yax412

Q: Music not syncing after iOS 7 update

I updated to iOS7 on my iPhone 4 and less than half of my music is syncing to my phone. Any thoughts? I am already hating this update for more than one reason and this is adding icing to the cake...

iPhone 4, iOS 7

Posted on Sep 18, 2013 9:29 PM

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Q: Music not syncing after iOS 7 update

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  • by Casper3686,

    Casper3686 Casper3686 Jul 2, 2014 8:20 AM in response to tommy_ramjattan
    Level 1 (0 points)
    Jul 2, 2014 8:20 AM in response to tommy_ramjattan

    A few things I think are key before syncing your music are the following:

     

    • always connecting to your PC, not over wi-fi
    • turning off wi-fi/blue-tooth altogether when syncing
    • closing all running apps and settings when syncing
    • NEVER have Genius on

     

    I have added several cds over the last few months and this has worked for me every time...First, I do the things listed above and then I start by backing up to my PC. Once my 5S is backed up, I sync (manually manage music is selected).  It syncs like it used to before I started having these issues (once I installed iOS 7 ) with the exception of one thing, I get a warning message saying that certain songs could not be synced.  This is where I click on the "on this iphone" tab at the top right and I scroll through to see which songs have the dotted circle next to them.  It is SO random as to which songs they are (and the number of songs), it changes each time I sync and it's never the same song(s).  Once I review this (not really doing anything) I go back to the main summary and sync again.  It goes through the sync process (fairly quick) and then "magically" it puts all the songs back on including anything new I added at the time with no issues and no warnings. I double check my phone to see that the songs are there and they play just to be sure but I have not found any issues.  I have never needed to do anything with playlists to have this work either. 

     

    Like I said, this has worked for ME consistently over the last several months, every time. It may not work for everyone.  I think there is some sort of issue with iOS 7 and iTunes and how they talk to each other.  Using wi-fi when syncing really seems to send it into this "waiting for changes to be applied" issue.  Once I turned it off, that is when things started falling into place.  Granted, I should not get a warning on the first sync and need to sync again but I can live with it rather than restoring my phone to new every time I want to add music.  I do have a large music collection and I think everyone who has a large collection will experience these same issues.  The last thing I will say is that I won't be upgrading to iOS 8 anytime soon after the issues I had with this. 

     

    Good luck, hope this helps someone, somewhere! 

  • by Tcoo,

    Tcoo Tcoo Jul 5, 2014 1:21 PM in response to yax412
    Level 1 (0 points)
    Jul 5, 2014 1:21 PM in response to yax412

    Thank you whoever suggested this.

    Go into music in settings and uncheck show all music.

    Then go to general, usage, the click music, top right hit edit and delete all songs.

    Last check or do whatever you do to pick your music and hit sync.

    Only taking about 30 minutes tops to transfer 2580 songs.

     

    As for my phone details:

    5S Gold running 7.1.2 with a restore from icloud.

    No touch id or passcode, but icloud is.

    Device has auto lock on, doesn't seem to affect sync, I can even play a game(scared).

     

    So, I will base this issue on an icloud issue from what I can see. Again not taking credit for who found this solution or the icloud problem, not going through 65 pages again.

     

    I will try again to resync more music once the current sync is complete. Update asap.

  • by Tcoo,

    Tcoo Tcoo Jul 5, 2014 1:28 PM in response to Tcoo
    Level 1 (0 points)
    Jul 5, 2014 1:28 PM in response to Tcoo

    Resync worked perfectly over wi-fi, only problem now is music videos, but forget that.

     

    THANK YOU Whoever for the fix

  • by gambit_642,

    gambit_642 gambit_642 Jul 8, 2014 6:19 PM in response to Tcoo
    Level 1 (0 points)
    Jul 8, 2014 6:19 PM in response to Tcoo

    I got it!

     

    So I tried the only sync "Selected playlist, artist, albums..." and it worked!  BUT I'M NOT DONE DESCRIBING THE BUG

     

    I removed all voice memos from my library and tried to re-sync everything -> FAILED TO SYNC....DIAGNOSTIC INFO...blah, blah

     

    I followed another recommendation which was to remove all songs from the library and rebuild by dragging all songs back in.  THIS WORKED

     

    When I rebuilt my playlist -> FAILED TO SYNC

     

    So I started to go through my playlist until I found the problem.

    SPECIAL CHARACTERS in Playlist name!!!!!

     

    iTunes will allow you to name a playlist with special characters in the UI:

    In my case, this was a playlist called "Beyoncé"

    Notice the "e" has an accent over it.  When I renamed the playlist to just "Beyonce", all my sync issues from the last year were resolved.

     

    The bug only affects Playlist titles, the album info can have the "e" with an accent, in fact it even stores properly in the iTunes media folder (on Windows) with the accented "e" but special characters in the playlist title cause syncing to break.

     

    This would explain how all the solutions that people have posted may have worked for some and not others, as when you selectively chose playlist you may or may have not unchecked the problematic playlist.

     

    It also explains why deleting and recreating libraries has worked for some.

     

    This is a bug because the UI allows you to name playlist with special characters, but device syncing does not handle it properly.

     

    I was able to break and fix my issue repeatedly by adding and removing special characters from playlist titles.

    HOPE THIS HELPS EVERYONE

  • by santhiyarajjb,

    santhiyarajjb santhiyarajjb Jul 23, 2014 12:55 AM in response to yax412
    Level 1 (0 points)
    Jul 23, 2014 12:55 AM in response to yax412

    i still cant sync any of my songs into my iphone 4s after the upgrades ....i have tried all the possible ways ...please guide me on this prob....  .

  • by Rattlehead18,

    Rattlehead18 Rattlehead18 Jul 23, 2014 1:44 AM in response to santhiyarajjb
    Level 1 (0 points)
    Jul 23, 2014 1:44 AM in response to santhiyarajjb

    Me neither, I havent sync my Iphone since 5 months ago, I'm now using Itools to add or deleting stuff. If I sync it, I'm afraid many songs will disappear once agian.

  • by cesarpetricevic,

    cesarpetricevic cesarpetricevic Jul 24, 2014 12:36 PM in response to EbyThomas
    Level 1 (0 points)
    Jul 24, 2014 12:36 PM in response to EbyThomas

    I have the same problem ...!!!    I am very sad about this.   I can't sync my music with my iphone and i donnt now what more can i do....  please help me

  • by schneepudel,

    schneepudel schneepudel Aug 2, 2014 7:47 PM in response to yax412
    Level 1 (0 points)
    Aug 2, 2014 7:47 PM in response to yax412

    I thought it might have been fixed with the latest update. But still I cannot synch my mac iTunes playlists with my i-phone. This is about the simplest and most basic procedure users of Apple would expect to be able to perform. APPLE - wake up!!! If you want to have customers in the future, the minimum to expect is that the basics work. Like so many other people in this post I am quite angry - and there is no proper solution in sight. Apple - fix your software problems, now!

  • by DrChunes,

    DrChunes DrChunes Aug 8, 2014 3:12 AM in response to yax412
    Level 1 (0 points)
    Aug 8, 2014 3:12 AM in response to yax412

    Only just updated to ios7, as I don't like what was done to the Music app. Finally thought I'd better bite the bullet. Big mistake. Wish I'd seen this thread first. Iphone4S won't sync music, even after erasing content and setting  up as new phone. It just spent three days syncing music, which now appears as "other." Words fail me.

  • by rustyspark,

    rustyspark rustyspark Aug 14, 2014 7:53 PM in response to jlazard
    Level 1 (0 points)
    Aug 14, 2014 7:53 PM in response to jlazard

    Manually Manage music looks hopeful. Notably now it says Step x of 7 instead of x of 6. I think this may actually put the music I requested back on the phone now.  Why do they even ask allow you to check boxes for songs, artists and play lists if they just put all through the cloud, and none on the phone. So strange.    I had to replace my iPhone 5 under apple care because the thing was hot enough to cook an Egg on.  Hopefully this one is better and can get my stuff on it.

  • by monochromemisfit,

    monochromemisfit monochromemisfit Aug 15, 2014 9:23 PM in response to cesarpetricevic
    Level 1 (0 points)
    Aug 15, 2014 9:23 PM in response to cesarpetricevic

    I think I've figured out a way.

    I had this problem and believe me, it's super frustrating. But somehow, the answer was incredibly simple.

    This is what I did:

    1. Connect device to iTunes.

    2. Let it do its syncing business.

    3. Once done, go to your playlist. If you haven't already, add all the music you want to sync into your device on this playlist.

    4. Command+A (select all the items in the playlist).

    5. Once you do, everything becomes highlighted right? Next to the names of the song, there should be a white circle with a blue-grey > .

    6. Click one of them and it'll come up with a mini window. The first thing it should say is: Play Next.

    7. Look for the 'Add To' selection on the window.

    8. Press it, and it should list 'Devices' or 'Playlists'.

    9. If your device is there, click it.

    9. To make sure it works, check the top bar where it usually tells you how many syncing steps are next.

    10. It should say three steps, and the first is (Waiting for sync to start) (Waiting for changes to be applied) and finally  (Preparing to copy items).

    11. It then should show you a progress bar of your songs copying into your device.

     

    Hope this helped, I was so relieved when it worked. I had spent three hours trying to find a solution.

  • by MrGody,

    MrGody MrGody Aug 18, 2014 10:18 AM in response to cesarpetricevic
    Level 1 (0 points)
    Aug 18, 2014 10:18 AM in response to cesarpetricevic

    I had the same issue with my iPhone 5.  Lost all my music and ringtones when I synced.  In fact when I went to manage music and tones in iTunes for my hone it showed 0 songs and 0 tones.  I spent an hour on the phone with an Apple adviser, 3 different ones actually, and here is the solution that works.  First make sure you have a iCloud account set up on your phone.  Manage to make sure your contacts, calendars, notes, etc. are included in your iCloud backups.  Make sure your pictures are also saved to your computer.  Do a backup on iTunes of your phone, just in case.  Now the scary part...do a restore of your phone back to factory settings.  When it shows back up in iTunes and asks to set up as new or restore from your backup, disconnect the phone from your computer and set up as a new phone in the phone.  Log in to your iCloud on the phone and your stored items will start to populate.  Now connect the phone back to iTunes and sync your media (music, tones, apps, etc).  There is a lot of work that you will need to do to make sure all the configurations are back on your phone, including setting up emails again, but this does work.  Good luck.

  • by DVX100Shooter,

    DVX100Shooter DVX100Shooter Aug 19, 2014 8:19 AM in response to MrGody
    Level 3 (854 points)
    Apple TV
    Aug 19, 2014 8:19 AM in response to MrGody

    I just tried something just now and it WORKED! I didn't have to wipe my phone and reset it or try any of the other tips and suggestions everyone has been posting. Last night I downloaded 3 songs from the iTunes store. I then hooked up my phone via the cable and did a sync. Unhooked my phone and those three songs were NOT on my phone. So today I hooked the phone back up via the cable. At the top right hand side next to the iTunes Store button I clicked on the iPhone button. Now I already had my settings set to only sync selected playlists. I believe I turned off the WIFI syncing option a while back.

     

    I then clicked the ON THIS iPHONE button and noticed again that those 3 songs were not listed in the selected playlist I put them. I clicked the PURCHASED playlist and I selected the 3 songs then I dragged those 3 songs over to the playlist I wanted them in. I then hit the Sync button. Once the sync was completed, I immediately checked my phone and the 3 songs were now on my phone!!!!!

     

    Everyone should give that a whirl and see if it works for you! Technically in previous iTunes this was done automatically once you hooked up your phone to the computer with the cable.

  • by RCFlightNut,

    RCFlightNut RCFlightNut Aug 22, 2014 6:58 AM in response to yax412
    Level 1 (0 points)
    Aug 22, 2014 6:58 AM in response to yax412

    I had the same problem - no matter what I did, music would not sync with my phone.  I tried all the tricks listed here but none worked.  But, playing around I fixed it!  Maybe others have this same issue so I'll post what I did.  It's so simple its stupid.

     

    Go to your library and make sure all the songs are CHECKED.  Easy way is Control-A to select all songs, then right click and choose Check Selection.

     

    That's it!  Now, go back and select what you want to sync and click Sync.  It worked for me.  Such a silly solution.

  • by Adam PV,

    Adam PV Adam PV Sep 9, 2014 1:22 PM in response to yax412
    Level 1 (0 points)
    Sep 9, 2014 1:22 PM in response to yax412

    So I've had this problem for a couple days now and I've eventually figured it out; select all songs in your library and delete them. When it asks if you want to move them to your trash, select the option to leave the files as they are (in the original folder).

     

    Then you'll automatically be given the option to add new music or scan. I just scanned and itunes added all my music back. Then when I sync'd again it all uploaded to my phone.

     

    Hope this helps!

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