Previous 1 2 Next 19 Replies Latest reply: Aug 6, 2014 1:58 PM by Kelly Wilkerson
bryanbenjy Level 1 Level 1

I update to ios7 yesterday on my iphone 5, and as it finished, it said something about not being able to verify or authenticate. The phone had finished, but when it turned on it just gave me the option to start as new phone or restore from a backup.

 

Luckily I made sure I made 3 backups of my iphone before I updated, so went to restore from my itunes backup, but it said cannot restore as this backup is corrupt or not compatible with this device. I tried the other 2 as well, but both unsuccessful.

 

So now I have a phone that appears to be updated to ios7 fine, but has just dumped all of my apps etc on there, without taking and of my previously backed up data.

 

My iPad updated absolutely fine.

 

 

Really frustrating!!!

 

Does anyone else have any ideas what I can do, or why my backups wont restore?


iPhone 5, iOS 7
  • Poncho_au Level 1 Level 1

    Same issue I am having (https://discussions.apple.com/thread/5327073), just saw this post come up on the side bar.

  • mveltini Level 1 Level 1

    Hi, now I'm tryng to restore an Ipad backup, just to keep some information like contact and email accounts.

    In my opinion there is some incompatibility with one application or I had the Iphone storage quite full with ios6 that was 980mb, but ios7 is 1,1GB and the space left is insufficient.

  • mveltini Level 1 Level 1

    We need support by apple.

  • MarceloMBruneri Level 1 Level 1

    Same here.

     

    I am so angry with this update, it is clear to me that iTunes is not able to read up what he did.

     

    I`ve tried a lot of times to restore and it's always the same.

     

    And to complete, we can`t downgrade iOS version.

  • Lawrence Finch Level 8 Level 8
    expertise.macosx
    Mac OS X

    I have no idea what you are talking about. If you just want to rant that's OK, but if you want someone to help with a solution please describe your problem in detail.

  • MarceloMBruneri Level 1 Level 1

    You're right...

     

    I did the same of bryanbenjy.

     

    I updated the iTunes, did the backup of my iPhone and updated the iOS.

    After the update, iPhone asked to restore a backup or start a new one. I put to restore a backup from iTunes. Then, the restore starts and in almost in the end, appear the message:  'iTunes could not restore the iPhone because the backup was corrupt or not compatible with the iPhone that is being restore'

     

    And now, i don't have my notes, my calendar, my contacts... nothing...

  • Lawrence Finch Level 8 Level 8
    expertise.macosx
    Mac OS X

    Did you set up to back up to iCloud? If so you can still restore from that. I back up mine to both, for extra protection. See: http://support.apple.com/kb/HT5262

     

    In addition to backing up, the phone is designed to sync notes, calendar and contacts with iCloud, gmail, MS Exchange, Yahoo or Hotmail. Alternatively, you can set it to sync with apps on your computer such as Outlook, Windows or Mac address book and calendar. If you did none of these then there is no way to recover your content.

  • MarceloMBruneri Level 1 Level 1

    Yeah... I know there are different options to back up, but I trusted in the Apple's back up, because Apple use to be the best and because of this I can't restore my data.

     

    Yesterday I found a program called 'Wondershare Dr.Fone to iOS', I tried the trial version and it read the back up made by iTunes and it showed me all the data. Now, if I want to restore my data whit it, I will have to buy the full version by $ 90.

     

    So, Apple can't read and restore your own back up, but another app can. It's, at least, weird.

  • naghiro Level 1 Level 1

    if a Mac OSX Computer is in near - try iBackup Viewer.

    This is free of charge and can read your backup.

     

    and thats the main difference. Those tools are reading the saved Data in the backup

     

    but itunes attempts to restore the data from the backup on your iphone. if there are any corrupted data in the backup - the backup restore goes wrong. this can happen during security software or wrong corrupt data already stored on the iphone.

     

    if itunes messed up to restore from backup try this one :

     

    - restore your iphone to factory settings using HT1808 or reset all settings and content direct from iphone

    - rename your iPhone (e.g. iPhone Test)

    - setup your iPhone as new device -> attempt to make a new backup - if successful -

    - click in itunes on restore from backup... and choose your desired backup

     

    or go to:

     

    • Mac: ~/Library/Application Support/MobileSync/Backup/

     

     

    • Windows XP: \Documents and Settings\(Username)\Application Data\Apple Computer\MobileSync\Backup\

     

    • Windows Vista - Windows 7: \Users\(Username)\AppData\Roaming\Apple Computer\MobileSync\Backup\

     

    Pull your complete BackupFolder and try a different PC - copy the BackupFolder on this different PC in the same Path above - start iTunes and see if your Backup is there - attempt to restore from Backup again

  • MarceloMBruneri Level 1 Level 1

    - restore your iphone to factory settings using HT1808 or reset all settings and content direct from iphone

    - rename your iPhone (e.g. iPhone Test)

    - setup your iPhone as new device -> attempt to make a new backup - if successful -

    - click in itunes on restore from backup... and choose your desired backup

     

     

    I tried this, but without using a different name. I also tried in different PC like you said. Both failed.

    I'll try whit a different name to device and the iBackup Viewer app.

     

    Tks for the tips.

  • jonnyronny Level 1 Level 1

    Any news on this?

  • MarceloMBruneri Level 1 Level 1

    I recovered my backup using Wondershare Dr. Fone for iOS and restored manually with iTunes.

     

    Tis software, it reads your backup and generate the data in different formats. Your notes and messagens in HTML, your contacts in vCard, etc.. But it's paid.

  • txnwx Level 1 Level 1

    I have the same problem. -_-;

  • LoneStarExile Level 1 Level 1
    expertise.iphone
    iPhone

    Same here - whether I restore from backup from iPhone or iTunes on my computer, neither will complete the process.

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