HT201510: Setting up Time Capsule for the first time

Learn about Setting up Time Capsule for the first time
Xeniosx82
Level 1 (0 points)

Q: When i try to set up my time capsule it asks me for a PPPEO udername and password. my internet provider told me that they have not idea what that means. where can i retrieve this from? thanks

When i try to set up mr time capsule and at the final stage of the process i was asked to insert a PPPEO username and password. I called my innternet provider but they do not seem to know when i am talking about. Could anyone please explain to me how i can retrieve this usernsame and password? thanks a lot!

Posted on Sep 19, 2013 1:58 AM

by LaPastenague,Solvedanswer
LaPastenague LaPastenague
Level 9 (52,880 points)
Wireless
A:

ISP don't know then your internet is not PPPOE based.. therefore it is the Apple setup utility that is playing up.. there is no secret or hidden value.. !!

 

What type of broadband do you have??

 

What is the exact model of the modem? Is it also a router.

 

If it is adsl which I suspect.. apple is trying to force you to set the TC as main router.. unfortunately many places in the world do not even use PPPoE so the only way you can use the TC is useless .. it has to be in bridge.

 

If you modem is a router.. manually setup the TC.. do not allow it to continue the auto setup.. click the edit. go to the network page and change the setting to Off (bridge mode).

 

Exactly which model TC are you using.. A1xxx from the base please.

 

And what Airport utility are you running on what OS??

 

Bridge looks like this.

 

bridgev6AU.png

Posted on Sep 19, 2013 2:34 AM

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Xeniosx82

Q: When i try to set up my time capsule it asks me for a PPPEO udername and password. my internet provider told me that they have not ... more

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  • by LaPastenague,Solvedanswer

    LaPastenague LaPastenague Sep 19, 2013 2:34 AM in response to Xeniosx82
    Level 9 (52,880 points)
    Wireless
    Sep 19, 2013 2:34 AM in response to Xeniosx82

    ISP don't know then your internet is not PPPOE based.. therefore it is the Apple setup utility that is playing up.. there is no secret or hidden value.. !!

     

    What type of broadband do you have??

     

    What is the exact model of the modem? Is it also a router.

     

    If it is adsl which I suspect.. apple is trying to force you to set the TC as main router.. unfortunately many places in the world do not even use PPPoE so the only way you can use the TC is useless .. it has to be in bridge.

     

    If you modem is a router.. manually setup the TC.. do not allow it to continue the auto setup.. click the edit. go to the network page and change the setting to Off (bridge mode).

     

    Exactly which model TC are you using.. A1xxx from the base please.

     

    And what Airport utility are you running on what OS??

     

    Bridge looks like this.

     

    bridgev6AU.png

  • by Xeniosx82,

    Xeniosx82 Xeniosx82 Sep 19, 2013 11:32 AM in response to LaPastenague
    Level 1 (0 points)
    Sep 19, 2013 11:32 AM in response to LaPastenague

    Thanks a lot for your reply. i tried to follow the steps you indicated but when i go to the "Network" i cannot modify the option and select "off (Bridge mode).

  • by Xeniosx82,

    Xeniosx82 Xeniosx82 Sep 19, 2013 12:18 PM in response to LaPastenague
    Level 1 (0 points)
    Sep 19, 2013 12:18 PM in response to LaPastenague

    I played around a bit with the settings and i finally managed to resolve the problem. Many thanks for your help!