Thanks, Lost in Asia. I just put that out there, because it isn't just idle speculation or advice from an unnamed source; I spent several hours on the phone with people working this issue through to exhaustion. And I didn't provide last names or case numbers or anything else like that. I just said, "Hey, I was on the phone with this guy and here's what we tried and here's what he said."
I had a very positive experience with Apple following Friday's call; they listened to me, we tried a number of things, and then he ultimately admitted he was at a loss for how to resolve this issue. I was pleased that he tried, that he was patient with me, and that we had run the whole issue to as far as we could take it. I was pleased with what the advisor told me, and while it didn't resolve the issue, I knew it wasn't from a lack of trying. There was an issue, and there was no easy workaround. Since the end result was to contact "feedback," I decided to post that, so that Apple knew this wasn't an issue with one or two users, but many of us.
Then yesterday, suddenly my posts are being deleted without explanation. Not only are they being deleted, the person deleting them isn't adding to the conversation. Delete my posts, but why not add the "Contact apple.com/feedback"? That's what the advisor told me to do. What is so wrong with that? Edit out the name or whatever violates the terms of service, but to delete the whole post? That's awfully suspicious.
Right now, I have a very NEGATIVE experience of Apple. I was on the phone with some more senior advisors (this time I will withhold the names) whom I explained the situation. They said there was NOTHING in my posts that violates the terms of agreement - not the names, not the advice, not the story. And yet, it is being deleted. I can only assume that the reason my posts are being deleted is because in the course of my calls with Apple, we have identified two issues with iTunes.
And the fact may be that iTunes works as designed, but as the senior support person and I discussed yesterday. if that is the case, the use of this has not been communicated to the end users. Either way, it's an issue - either the software is broken or the users don't know how to control it.
But the mere fact that my posts have been deleted without explanation makes me very suspicious of Apple. So much so, I've delayed my purchase of an iPhone 5S. What else are they surpressing in these "Community" discussion forums?