Q: Can't access iWorks apps on iCloud.com

adrianw47 wrote:

 

Very strange.  The problem just seems to affect the documents service (and iCloud iWork apps).  Mail, Contacts, Calendar, Notes etc. and iOS device backups seem to work just fine.

That is exactly what I m seeing as well.

Following your suggestion, I've just tried using an Apple ID account that has never really been used.  Guess what, iWork ICloud apps work and a test document created in the iCloud Pages app syncs to iCloud and can be opened on the Pages OS X app (and the other way around)! Doesn't solve the problem because there are no documents or data in that account but just maybe will help point Apple in the right direction for a solution.

It is strange that Apple is unaware of this issue and that the "System Status" is showing normal. This thread has been going on for a days.

Absolutely disappointing that the "System Status" reflects all green and normal functionality, with zero reports of problems.

What is the "system status" for if it does not reflect the true status of the servers?

r-o-n-n wrote:

 

Absolutely disappointing that the "System Status" reflects all green and normal functionality, with zero reports of problems.

What is the "system status" for if it does not reflect the true status of the servers?

Believe me, I think this ***** as well. But getting back to the point that I made a few posts back, and in light of recent discoveries by some of the others in this discussion, it appears to be account specific and not server related. If it is not server related, then I assume it would not show up in system status. That is however, merely an assumption on my part.

I didn't want to deal with it last night, but if I still can't log in to the iWorks apps today, I will schedule a call with support and see if they can help.

Unlike iWorks, apparently Mail, Contacts, Calendar, Notes, etc. don't use iCloud's Documents & Data protocol to sync. That might explain why Mail, etc. sync but the iWork apps don't. Apple seems to have locked the Documents & Data for some iCloud accounts but not others.

My iCloud account is an old MobileMe account. What about yours?

Yes, old MobileMe, mac.com, going way back.

Please let us know. I called twice and they say they cannot do anything but wait for engineers.

If and when I know anything, I will certainly post back with details.

I was on the phone w/Apple and 3 different/seperate techs who did try to figure it out, They can see the issue happening on the techs Mac now with my credentials. My case has now been routed to engineering, but could take 2-5 days to get back. They looked at my account and everything looks OK (No account locks).

As for Mobile ME, I did have a 30 days account at one point, but it expired before iCloud came around.

I'm curious, was this a charged phone call for you? How did you go about calling Apple Support?

I also forget to me to mention that I have never had a Mobile Me account.

No, I just went to the Apple Support web page and when it asked for a Serial number I put "iCloudNA"

Very same problem here since yesterday. Besides, mine is also a former MobileMe account. Do you believe I should call Apple Support as well or it won’t be of much help? Please keep us posted.

Don't bother calling. It's being fixed, manually, one account at the time, from what I heard. The best solution is simply wait, even if it takes one week.