Q: Can't access iWorks apps on iCloud.com

Do you have reasons, other than the number of days elapsed since the problem was first reported, to believe that our accounts will get fixed manually? I ask you this because, if that’s indeed the case, we should expect waiting times much longer than one week, judging by the number of people affected by the bug.

Anyway, please keep us posted on any updates to this case.

Good luck!

Oops, that should've said one server at a time. Basicaly, hundreds of iCloud accounts are stored in one servers. (there's like thousands of these servers), and they have to manually go through each one of those servers. So while some people's accounts are already fixed, some aren't.

This is why it might take a while, while they go through each server.

I don't think it is a real solution.

If they really figure out what the problem is, they don't need to manually go through each server. They just build an update to iCloud and deploy it to all the servers they use. Otherwise, the bug will appear again if they fix accounts individually.

same here, it's really annoying...

I noticed the same problem, an hour ago. I can't access iWork apps on icloud.com, and they won't sync over iCloud between OS X and iOS 7 apps. They won't even upload. Maybe my added voice will help show the issue is still widespread. I'm sure I won't be the last to report this. Hopefully, Apple fixes this or let's everyone know what is going on and what to expect.

Same problem for me.

Could not get iCloud documents sync for Keynote, Pages, Numbers. Third party apps that use iCloud document cannot sync either (e.g. WhatsApp message backup).

This is annoying, and this should be fixed sooner than later. iWorks on browser is on beta but iCloud document sync is not. A lot of apps rely on iCloud document sync and it has been working flawlessly (though it was quite slow in my option) until now.

Don't let the mobileMe joke happens again.

apple service status:

http://www.apple.com/support/systemstatus/

All green.

They still don't notice the issue about iCloud document service. THIS is a big problem.

I think the discussion here is helpful, but is there any other way to notify apple more efficient?

Same issue for me, it's been too long.

So I have basically confirmed that this is an account issue, not a server-wide one. I created a second iCloud account and could log in without any issues and use iWork apps today. Still no response from Apple even though I sent a follow-up email to my CSA. Massive dent in my confidence in their services as I use iCloud and iWork apps for work and have been having to 'make do' for the last five days.

SO screwed up by Apple!! I got my thesis in the pages on icloud.com and I stupidly trusted Apple and Stupidly did not save another copy!!! Now I don't have the access to my thesis......

Yes this should get some media attention. I tipped off some blog but they did not report on this.

Good idea! I’ve just tipped off MacRumors about this. Which blog did you contact?

I didn't want you to think I had forgotten about you. I know nothing more than you guys know.

I did not get the opportunity to call support last night. I am still having absolutely no success whatsoever logging in today either. The heat is not on me so much as it is on some of you, I'm sure. I use Pages, but I use file sharing with Pages and I've been able to workaround this whole fiasco that way. Plus, I had most of my Pages files on my MacBook Pro anyway.

But this really, really annoying nonetheless and I would like to be able to sync my work to my phone now as well. That's how I even discovered this whole mess to begin with .... by trying to sync my Pages docs to my new iPhone.

OK. I finally made the phone call tonight. I spoke to three different Apple representatives who kept moving me up the chain until I ended up speaking with rep named Drew who is supposed to be the iOS/iWorks apps expert.

After almost 30 minutes on the phone, he acknowledged that there is an ongoing problem that some users are encountering and that the problem is account related and not server related. He noted that there was nothing that he could do for me at this time and he promised that the Apple engineers are aware of the issue and that they are working on it. He said that he would be in touch with me in a time span that could be anywhere from several hours to several days and if I do not hear back from him, I should call or email him.

So, we are all in the same small boat, we all got the same response from Apple and we are all playing the waiting game now until Apple can fix this problem for us.

I will update again when I know something more. Good luck to us all!

I was surprised.

Why no support from apple to tell us. What we must do ?

Now they just leave us guessing and waiting waiting waiting waiting waiting waiting waiting waiting waiting waiting.