iOS 7 update backup won't restore

So my iPhone 4s will not restore my backup to iOS7, I am getting the message your backup was corrupt or is not compatible with the iPhone that is beinng restored.


The issue I experienced getting to this point:

- Backups completed twice fine

- Downloaded update to PC fine

- Phone dropped out while restoring iOS 7 to it

- In the "connect to itunes" mode the phone comes up in after failure I applied the update again and it worked fine (removed additional USB devices from PC)

- Chose the backup I wanted to restore to it (backup from the latest iOS6 version for iPhone 4s)

- Restore fails due to "iTunes could not restore the iPhone "*phone name*" because the backup was corrupt or is not compatible with the iPhone that is beinng restored"


I have rolled back to 6.1.3 to restore my backup but I am getting the same error. I have moved the latest backup on my PC from AppData and am trying with an older backup getting the same error.


I cannot afford to not be able to restore my backup as I have favourites data in TomTom that I need and a lot of apps that I am going to loose data from. I need help to resolve.

There has never been any issues with backing up my phone (I have backups done over WiFi and USB) so there should be no reason why my backups would be corrupt. If my backup is corrupt and iTunes hasn't verified it and warned me prior to a restore, **** is going to hit the fan.


Could the fact that I have attempted to restore the backups to iOS 7 caused the corruption and not not able to restore on iOS 6?

iPhone 4S, iOS 6.1.3

Posted on Sep 19, 2013 6:04 AM

Reply
118 replies

Dec 3, 2013 9:00 AM in response to mohammad zeitoun

the solution is pretty straight forward, its due to an unsuccessful backup initially, the quickest way to resolve this is to delete the corrupted backup from the iTunes (under preference) and re-backup again, ensuring that it complete successfully. Then connect the new iPhone and restore to that backup, ensure that the restore complete without any interruptions. Then there you have, a complete mimic of the original data/layout/apps/photo/music from the old iPhone to the new iPhone.


I successfully migrated from iPhone4S to iPhone5, iPhone5S, iPad Mini.


Its proven. The problem lies in the initially backup file.

Dec 14, 2013 3:59 PM in response to Rob87

Thank you sooooo much Rob87. After 2 days of tears and super frustration not to mention not being able to work my business properly because of this problem, you have solved it for me. THANK YOU!!!! I renamed the backup folder, created the new folder, then went through the process again. plus added a prayer 🙂 And yay it worked. Very grateful for you and others who take the time to share their wisdom with us here since Apple cant be bothered doing so. Cheers, Jane

Dec 16, 2013 5:55 PM in response to janeldonovan

Well Im having a new problem. I did a backup to itunes 11.x of my iphone 4s 7.0.4. My apps,settings etc all restored to iphone 5S 7.0.4. I can see my music videos and books by tittle and even album covers.. When I open them it asks me to restore each one of them from the cloud?? Huh??


Worse than that it decided to go cuckoo. It decided to match all my music and if it doesnt exist in the cloud it doesnt even appear on my iphone to download.


Ive restored again and resynched itunes and Im not getting my music back except manaul restore of what it can find in the cloud. And again Ill restate same with books and videos.


Why isn't the itunes backup synching with itunes and restoring the music videos and books. Why is it asking me to individually restore all of them from the cloud??

Jan 3, 2014 1:58 AM in response to ScottS1964

I just updated to IOS7 and of course tried to restore my iphone4 because I lost everything as well. It seems everyone is having this problem. I completed system restore from differnt itunes backups and it would continue to go back to the Hello screen on the iphone. Each time on the iphone when i got that Hello screen I would go through and choose my Country , language ,etc and each time say I wanted to restore from a backup - (not set up a new iphone). Nothing seemed to work. Finally I said forget it I am loosing everything and on the iphone chose set up a "new iphone" . I went through the few screens and put in my apple password. The icons came up on screen and when I looked all my contacts and data and pictures , email everything was there, even though I said I wanted to set up a new iphone and not from a back up...go figure.

Jan 3, 2014 5:47 PM in response to Poncho_au

The same happens to me when trying to upgrade my iphone to latest version. Then I have no choice to make a new backup, and my last the backups tell that they are corrupted. Using iExplorer I can see all my contacts, notes....


I'm very unhappy with apple backup software... if some all the files are corrupt, why they olny restore available files... I prefer to lose 5 photos rather than all phone...


Regards

Jan 9, 2014 9:25 PM in response to Thillbilli

I just did what Thillbilli suggested awhile back in thread and it worked for me. I can't believe no one else has had luck with this. I was going from 4s to 5s and getting corrupt/incompatible message repeatedly. Try deleting your backups in preferences, backup old phone again, then restore new one. Forget deleting apps, messing with files, etc. Thanks Thillbilli !

Jan 19, 2014 8:42 PM in response to Poncho_au

Well, I'll just add a message to this long list. iPhone 4, bought today, all synchs and backups and installs yadda yadda, everything went fine.

Then I upgraded to ios7 and wham, my phone is the most expensive brick.

Worst experience EVER. This is PATHETIC, come on apple, you might at least pop up in the forums and tell us why the **** you couldn't fix this in what is it, 4 months? Or you could, you know, hire somebody who actually has a clue. Whoever wrote this mess of a program should be slapped on the head with an iPad.

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iOS 7 update backup won't restore

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