smevans

Q: iPhone 5 camera not working after ios 7 update

The front camera works initially, but the rear camera shows a blurry image which then freezes the app.  Several hard resets have had no effect.

iPhone 5, iOS 7

Posted on Sep 19, 2013 6:14 AM

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Q: iPhone 5 camera not working after ios 7 update

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  • by cli7,

    cli7 cli7 Nov 15, 2013 7:41 AM in response to TheObviousTruth
    Level 1 (0 points)
    Nov 15, 2013 7:41 AM in response to TheObviousTruth

    Can it be a hardware issue for some many people at the same time as upgrading to  iOS7?

  • by Avanti84,

    Avanti84 Avanti84 Nov 15, 2013 7:50 AM in response to cli7
    Level 1 (0 points)
    Nov 15, 2013 7:50 AM in response to cli7

    Does seem a bit of a weird coincidence but my iPhone5 just got replaced by Vodafone for the same fault and the new one works fine. Could it be an issue with early iPhone 5s maybe?

  • by moku503,

    moku503 moku503 Nov 15, 2013 9:57 AM in response to smevans
    Level 1 (0 points)
    Nov 15, 2013 9:57 AM in response to smevans

    I've been sending in feedback to Apple since I installed iOS7 on my iPhone 5 (same issues - camera not focusing, shutter speed lag, exposure is under/over when inside). It worked perfect in iOS6.

     

    Maybe if we all submit feedback to Apple for this problem, it'll be included on the next OS update?

     

    http://www.apple.com/feedback/iphone.html

  • by damedinacba,

    damedinacba damedinacba Nov 15, 2013 10:12 AM in response to smevans
    Level 1 (0 points)
    Nov 15, 2013 10:12 AM in response to smevans

    I have the same problem and I live in Argentina. Here we don't have a official technical service, for that reason I can not use the warranty here. I paid more that 700 dolars and I don't know to do. I hate this IOS!!!

  • by emptyjay,

    emptyjay emptyjay Nov 15, 2013 12:59 PM in response to smevans
    Level 1 (0 points)
    Nov 15, 2013 12:59 PM in response to smevans

    Great idea moku503. Submitted my feedback so hopefully it'll speed them up sorting the problem.

  • by olecram1987,

    olecram1987 olecram1987 Nov 15, 2013 8:55 PM in response to smevans
    Level 1 (0 points)
    Nov 15, 2013 8:55 PM in response to smevans

    Just updated to iOS 7.0.4. No luck. Issue persists.

     

    Please lets all submit a bug report via Apple specific tool (https://bugreport.apple.com/), so that they can track this very serious bug.

     

    Go to https://bugreport.apple.com/ and post a bug. The more bug reports we send, the greater the chance they turn their eyes to this issue ASAP.

  • by annette `meier-jensen,

    annette `meier-jensen annette `meier-jensen Nov 16, 2013 2:21 AM in response to smevans
    Level 1 (5 points)
    Nov 16, 2013 2:21 AM in response to smevans

    Yes your idea if report a bug must the the best. Yesterday I drove 200 km to the nearest Genius Bar to have my

    Iphone 5 repared as it is still within warranty.  They updated to the newest 10.7.04 and then the camara worked,

    As I was reluctant to leave right away they checked it for 15 min and it was still working. I did the same for 10 min

    and still ok. Left the Genius Bar - went shopping and just before returning the long way home - checked the camera again, and this time it was not working. Decided to go back - and guess what when I reached the Bar again the camera went on again.  Then I went home - the camera was mostly ok but twice last night and once this morning back to scratz - not working. - I came to the idea that maybe some of the Iphone are not upto standards - I have read about a young girl who had problems with the sound - and her phone was still under garanti - so she delivered it for repair, and the Apple people told her that they would not repair anything, as she had removed 14 screws inside the phone?? Could it be that Apple has to much to do earning money and saving on the costs of quality control - if this is the reason, I think they should take it much more serious with al our complaints.

    SO REPORT A BUG . A GOD IDEA.

    And if my suspictions are correct  god-bye to Apple for my part - although I have been an Apple fan since 1989.

  • by andre451,

    andre451 andre451 Nov 16, 2013 1:28 PM in response to smevans
    Level 1 (7 points)
    Nov 16, 2013 1:28 PM in response to smevans

    Just submitted my bug report.

  • by olecram1987,

    olecram1987 olecram1987 Nov 18, 2013 2:52 PM in response to smevans
    Level 1 (0 points)
    Nov 18, 2013 2:52 PM in response to smevans

    BTW, if you don't want to create a bugreport from scratch on bugreporter (https://bugreport.apple.com/), feel free to append information or report to my bug report #15496075

     

    We need to send them our feedback via bugreporter so that it becomes official SOFTWARE BUG on iOS7.

  • by damedinacba,

    damedinacba damedinacba Nov 18, 2013 4:08 PM in response to smevans
    Level 1 (0 points)
    Nov 18, 2013 4:08 PM in response to smevans

    Just submitted my bug under bug: 15497722

  • by CodenameMacintosh,

    CodenameMacintosh CodenameMacintosh Nov 18, 2013 5:33 PM in response to olecram1987
    Level 1 (0 points)
    Nov 18, 2013 5:33 PM in response to olecram1987

    I don't wan't to get anybody more ticked off...but...just updated my iPhone 5 to iOS 7.1 beta and the issue remains.

     

    Bug fixes may need to be submitted in droves!

  • by lovehateiphone,

    lovehateiphone lovehateiphone Nov 18, 2013 9:51 PM in response to annette `meier-jensen
    Level 1 (0 points)
    Nov 18, 2013 9:51 PM in response to annette `meier-jensen

    I wanted to report the bug and what the ...... , i cant even login there! I so want throw my phone on apple's hoarding. Both are useless. Better if I had paid 1/10th to buy a simple phone. I actually hate iphone now. Just coz of my money i am trying to find a solution.

  • by lovehateiphone,

    lovehateiphone lovehateiphone Nov 18, 2013 10:04 PM in response to cli7
    Level 1 (0 points)
    Nov 18, 2013 10:04 PM in response to cli7

    I made another apple ID and tried to log in but it wont. I live in middle east and called US apple customer care to ask where can I take my iphone for check. He rudely replied- no where. We dont have a service station in the middle east so we cant do anything for this issue.

    Guys, are you as furious as I am?

  • by Carlos7Fernando,

    Carlos7Fernando Carlos7Fernando Nov 18, 2013 10:07 PM in response to lovehateiphone
    Level 1 (0 points)
    Nov 18, 2013 10:07 PM in response to lovehateiphone

    I have changed my iPhone today for an android :(

    Apple customer service *****

  • by lovehateiphone,

    lovehateiphone lovehateiphone Nov 18, 2013 10:16 PM in response to Carlos7Fernando
    Level 1 (0 points)
    Nov 18, 2013 10:16 PM in response to Carlos7Fernando

    I will also have to move on very soon. Presently surfing net for options.

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